-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:36
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:35
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:35
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:34
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:33
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:33
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:32
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:31
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:31
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:30
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:30
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:29
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:28
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:28
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:27
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:26
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:26
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:25
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:24
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:24
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:23
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:22
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:22
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:21
-
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job Specific Minimum Requirements:
- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
- 5 years relevant experience required; 6+ years preferred
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals
- Strong leadership skills with experience managing and mentoring senior technical teams
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
- Call flow development experience in Genesys Architect tool
- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
- Software Development experience in Java and C#.NET, Python, PHP, web application dev...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:21:21
