-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 240000
Posted: 2026-10-31 10:03:26
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TruAmerica Multifamily Director, Portfolio Management - Affordable Housing Full Time $160,000 - $180,000 Los Angeles, CA A six-time Great Place to Work-Certified company, most recently in 2026.
About TruAmerica Founded in July 2013, TruAmerica Multifamily is a partnership between industry veteran Robert E.
Hart and The Guardian Life Insurance Company of America.
The company is based on the premise that tremendous upside potential remains in mid-tier apartment communities that can be unlocked through tailored renovation, repositioning strategies, and focused management.
TruAmerica Multifamily is a privately held, fully integrated real estate investment firm that invests in apartment communities located in primary and secondary markets throughout the country.
We continue to grow by selectively acquiring, redeveloping, and effectively managing multifamily properties.
TruAmerica has grown to become a Top 25 apartment owner in the United States, according to the National Multifamily Housing Council (NMHC), and is the youngest manager in the NMHC Top 50.
Today, TruAmerica has over 60,000 units in 25 high-growth markets and approximately $16 billion of assets under management.
Objective The Director of Portfolio Management leads portfolio and fund management for TruAmerica's affordable housing division and owns all portfolio, fund, and partner reporting to the firm's institutional joint venture partner.
The role runs recurring JV reporting and the major-decision approval process, and maintains the models and data that give Executive Leadership and the JV partner clear visibility into a growing portfolio of Low-Income Housing Tax Credit (LIHTC) and regulated affordable multifamily assets.
This position reports to the Managing Director, Affordable Housing.
Responsibilities JV Partner Reporting & Relationship Management Serve as the JV partner's day-to-day contact for all portfolio, fund, and asset-level reporting and data requests.Own the production, quality control, and timely delivery of all monthly, quarterly, and annual reporting required under the JV and partnership agreements.Prepare materials for monthly JV partner meetings and quarterly portfolio reviews, and track follow-up items.Manage the major-decision approval process, preparing approval memos for budgets, capital plans, refinancings, dispositions, and other items requiring partner consent.Maintain a reporting calendar for all JV, partnership, lender, and investor obligations, and coordinate with the JV partner on valuations, audits, and year-end close.
Fund & Partnership Reporting Lead fund- and partnership-level analysis and reporting across the JV GP entities and LIHTC partnerships.Maintain portfolio and fund models, including hold-period projections, waterfalls, and partner returns.Oversee reporting to tax credit investors, syndicators, and lenders, and coordinate audits, K-1s, and tax filings.Track partnership agreement obligations such as reserves, guarantees, deferred developer fee,...
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-31 10:03:26
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 240000
Posted: 2026-10-31 10:03:25
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 240000
Posted: 2026-10-31 10:03:24
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 240000
Posted: 2026-10-31 10:03:24
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 240000
Posted: 2026-10-31 10:03:23
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 240000
Posted: 2026-10-31 10:03:22
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 240000
Posted: 2026-10-31 10:03:22
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 240000
Posted: 2026-10-31 10:03:21
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 240000
Posted: 2026-10-31 10:03:20
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 240000
Posted: 2026-10-31 10:03:20
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 240000
Posted: 2026-10-31 10:03:19
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 240000
Posted: 2026-10-31 10:03:18
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 240000
Posted: 2026-10-31 10:03:18
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 240000
Posted: 2026-10-31 10:03:17
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 240000
Posted: 2026-10-31 10:03:17
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 240000
Posted: 2026-10-31 10:03:16
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 240000
Posted: 2026-10-31 10:03:15
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 240000
Posted: 2026-10-31 10:03:15
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 240000
Posted: 2026-10-31 10:03:14
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 240000
Posted: 2026-10-31 10:03:13
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 240000
Posted: 2026-10-31 10:03:13
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 240000
Posted: 2026-10-31 10:03:12
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 240000
Posted: 2026-10-31 10:03:11
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 240000
Posted: 2026-10-31 10:03:11
