-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:27
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:27
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:26
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:25
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:25
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:24
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:23
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:23
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:22
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:21
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:21
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:20
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:19
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:19
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:18
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:17
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:17
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:16
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:15
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:15
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:14
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:13
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:12
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:12
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:11
