-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: 80580
Posted: 2024-10-03 08:53:13
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Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: 80580
Posted: 2024-10-03 08:53:13
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Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 80580
Posted: 2024-10-03 08:53:11
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Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: 80580
Posted: 2024-10-03 08:53:10
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Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 80580
Posted: 2024-10-03 08:53:10
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: 80580
Posted: 2024-10-03 08:53:09
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: 80580
Posted: 2024-10-03 08:53:08
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Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: 80580
Posted: 2024-10-03 08:53:07
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: 80580
Posted: 2024-10-03 08:53:07
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: 80580
Posted: 2024-10-03 08:53:06
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: 80580
Posted: 2024-10-03 08:53:05
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: 80580
Posted: 2024-10-03 08:53:04
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: 80580
Posted: 2024-10-03 08:53:04
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR042370
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Kingston, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-03 08:53:03
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: 80580
Posted: 2024-10-03 08:53:02
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR042272
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-03 08:53:00
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: 80580
Posted: 2024-10-03 08:53:00
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR042311
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Amsterdam, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-03 08:52:59
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: 80580
Posted: 2024-10-03 08:52:58
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: 80580
Posted: 2024-10-03 08:52:57
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: 80580
Posted: 2024-10-03 08:52:57
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: 80580
Posted: 2024-10-03 08:52:56
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: 80580
Posted: 2024-10-03 08:52:55
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR042371
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Sequim, US-WA
Salary / Rate: Not Specified
Posted: 2024-10-03 08:52:54
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: 80580
Posted: 2024-10-03 08:52:53
