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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:47
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:46
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:46
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:45
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:44
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:44
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:43
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:43
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:42
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:41
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:41
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:40
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:39
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:39
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:38
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:38
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:37
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:36
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:36
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:35
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:34
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:34
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:33
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:33
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:32
