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Become an integral part of CAO Strategy & Transformation team, where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.
Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As a Senior Executive Assistant in CAO Strategy & Transformation you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output.
Your daily routine also includes interaction with various executive level internal clients across the lines of businesses.
You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.
Job responsibilities
* Maintain complex and detailed calendars
* Screen incoming calls and determine the level of priority, while using caution in dispensing information
* Manage the coordination and logistics of both internal and external meetings
* Arrange and coordinate complicated domestic and international travel
* Organize all aspects of internal and external events, including catering and transportation
* Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
* Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
* Produce high quality emails and messages to individuals at all levels of the organization
* Maintain department documents, including current organizational charts and Executive Bio's
* Handle regular activities without prompting, and advise in advance with issues or delays
* Assist in editing spreadsheets and presentations, including printing and binding, for client meetings
Required qualifications, capabilities, and skills
* At least five years of administrative experience
* Advanced ability to organize
* Discretion and good judgment in confidential situations, and proven experience interacting with senior management
* Strong interpersonal, written, and oral communication skills
* Strong proficiency in Microsoft Office
* Excellent telephone etiquette and ability to manage competing priorities i.e.
calendar management
Preferred qualifications, capabilities, and skills
* Experience supporting at the Managing Director level (or equivalent) or above
* College degree is a plus
Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a le...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:29
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology solutions.
* Cash handling experi...
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Type: Permanent Location: Harleysville, US-PA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:29
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At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference.
You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers.
While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products.
Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs.
You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills.
You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
* Manages approximately 30-40 inbound calls daily, delivering comprehensive support for financial products
* Utilizes customer service expertise to interpret needs and deliver continuous insights
* Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
* Excels both independently and collaboratively, driving team success and achieving goals
* Follows all regulatory and departmental practices and procedures diligently
* Takes ownership of each customer interaction while treating them with respect and responding with empathy
Required qualifications, capabilities, and skills
* Communication, information gathering, and decision-making skills
* Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
* Ability to manage complex customer interactions using empathy, composure, and sound judgment
* Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
* Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
* Ability to solve problems and effectively present and explain solutions
* Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
* Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
* High school diploma or GED required
Preferred qualifications, capabilities, and skills
* Developing ability to use data to understand issues and opportunities
* Developing skills in using AI technology for automation and prompt writing
Work Schedule
Candidates must be willing...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:28
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
* Reading and speaking in both English and Spanish fluently is required for this role.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to in...
....Read more...
Type: Permanent Location: Mission Hills, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:27
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As an analyst on the Program Management team you will help support Global Corporate Banking Analyst & Associate Programs in the US and internationally.
Our Programs are aimed at developing a future pipeline of banker talent.
In addition to assisting Resource Managers in day-to-day management responsibilities, you will also collaborate with specialists in Human Resources, Finance and Business Management, and Business Operations to successfully deliver a best in-class program experience.
Job responsibilities:
* Support the global business strategy for the Global Corporate Banking Analyst & Associate Programs, supporting the Global Program Manager, National and International Resource Managers.
* Assist in all aspects of program management, including, but not limited to: recruiting, performance evaluations, engagement, internship, training, and logistics & planning.
* Support the delivery and analysis of firmwide initiatives for analysts and associates.
* Prepare communications to constituents and stakeholders.
* Support HR, resource managers and senior leaders on driving Diversity, Equity & Inclusion initiatives at the firm.
* Support the campus recruiting team to attract, develop, and retain a diverse pipeline of junior talent who can efficiently and effectively deliver results.
* Support training teams to coordinate new hire training and ongoing learning for the interns, analysts, and associates.
Required Qualifications, Capabilities and Skills:
* One year of banking, finance, communications or human resources experience
* Ability to work collaboratively and develop strong partnerships with colleagues at all levels and across Banking, Risk, Treasury, Human Resources, and Finance
* Excellent written and verbal communication skills
* Ability to work independently and escalate, as appropriate
* Proven ability and desire to learn quickly, be flexible
* Operate effectively under pressure; able to deal with ambiguity
* Ability to analyze and interpret data and present fact-based summaries and reports with Excel and PowerPoint skills
* Business Execution
+ Disciplined time management skills with ability to prioritize competing priorities
+ Understand and consider various business needs for consistent solutions
+ Sound judgment in dealing with large amounts of confidential/sensitive information
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, exper...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:27
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Marketing at JPMorganChase is a global engine for growth and brand visibility, led by Chief Marketing Officer Carla Hassan and a team of 3,000 professionals.
Uniting expertise across advertising, media, performance marketing, sponsorships, entertainment, and talent, the team delivers campaigns and products that elevate our brands, JPMorganChase, Chase, and J.P.
Morgan.
As the Head of Internal and Executive Communications Vice President within Consumer and Community Banking you will support the JPMorganChase Marketing Communications team shaping and elevating internal and executive communications across the firmwide Marketing team.
In this role, you will partner closely with the External Communications Vice President, Marketing, report to the Head of Communications for Marketing, Product and Technology, and work alongside the Marketing executive team and Internal Communications partners to deliver 360-degree integrated programs that engage employees, align leadership, and reinforce our brand and business priorities.
Guided by customer insights and analytics, the Marketing team leads firmwide impact, communications and engagement, always focused on what matters most to our clients and communities.
By empowering cross-functional teams and moving quickly to keep pace with the market, we build strong brands and deliver innovative solutions for everyone we serve.
Job responsibilities
* Lead the internal and executive communications strategy for Marketing, bringing a modern, authentic voice to leadership messaging and employee engagement programs.
* Design, produce, and execute Marketing's global town halls and leadership forums end-to-end, including agenda development, content and visual storytelling, production, stakeholder alignment, and post-event measurement.
* Serve as strategic communications counsel to the Chief Marketing Officer and Marketing leadership, crafting speeches, talking points, executive emails, video scripts, and Q&A.
* Partner closely with the External Communications Vice President, Marketing and the broader Communications team to align internal narratives with external positioning across integrated marketing/communications campaigns.
* Collaborate with internal Chase marketing support teams (social, brand/advertising, video, content), business leaders, and agency partners to tell a holistic story.
* Establish measurement frameworks to track outcomes and demonstrate impact on engagement and understanding; use analytics to inform continuous improvement.
* Oversee agency and vendor partners for event production, content creation, and distribution; ensure timelines, budgets, and deliverables are met.
* Protect and enhance the reputation of the firm, both among employees and, in partnership with External Communications, externally, through clear, consistent, and timely communications.
* Coordinate with talent and influencer management teams when appropriate to amplify leadership message...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:27
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts.
Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there.
You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them.
Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures.
Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Job responsibilities
* Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
* Greet clients warmly as they enter the branch, making them feel valued and appreciated.
Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
* Engage clients with clear, polite communication to understand and help them effectively.
Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
* Lead branch operations, including managing cash devices like the cash vault and ATM.
Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
* Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity.
Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
* Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
* Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
Required qualifications, capabilities, and skills
* You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
* You are committed to main...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:26
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Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Commercial and Investment Bank Prime Finance group, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders.
Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change.
With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals.
Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management.
In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
* Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
* Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
* Establish and run multi-layer governance (workstreams, cross-functional forums, SteerCo), ensuring decisions are data-driven and risk-focused.
* Foster strong relationships with front office, operations, technology and support functions; unblock execution and resolve conflict.
* Implement measurable, enterprise-grade risk management approach that quantifies open risk and demonstrates the relationship between business scale, safety, and control effectiveness.
* Maintain a living risk register with quantified, prioritized open risks and clear owners, timelines, and mitigation paths.
* Empower teams to surface risks quickly; create safe escalation channels and support solutioning
Required qualifications, capabilities, and skills
* 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
* Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
* Advanced data and metrics orientation: building instruments, defining KPIs, and using analytics to drive executive decisions.
* Proven track record of simplifying and rationalizing systems and processes at enterprise scale.
* Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
* Deep familiarity with front-to-back processes in capital markets or...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:26
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
* Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
* Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
* Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
* Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
* Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
* Ability to create memorable experiences for our clients - elevate the client experience.
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
* Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
* High school degree, GED, or foreign equivalent.
* The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements.
All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials an...
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Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:26
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Financial Analysis is responsible for partnering across the firm to provide financial and strategic analysis, oversight, and coordination of budgeting and forecasting.
Our Financial Planning and Analysis (FP&A) teams are responsible for a wide range of activities including financial control, forecasting and budgeting, analysis of financial/business metrics, delivery of weekly/monthly/quarterly management reporting, development of new reporting capabilities (e.g.
dashboards), and advising the line of business CFOs on how to increase profitability and efficiencies.
You will analyze, prepare, and reconcile accounting and technical data as well as prepare reports, while always thinking of and devising ways to streamline and minimize cycle times through automated applications and process improvement.
You will also help develop recommendations effecting business procedures and operations and maintain financial and reporting systems.
In addition, you will assist the department and other team members with special projects or components of other projects as needed.
Job responsibilities:
* Managing annual/continual financial planning activities for product areas, providing business rational and decisions for all month-end financial performance and forecasting, conducting reviews and analysis on product financial performance, consumption/demand planning, budgeting, billing, trends, and exception reports
* Reporting, analytics and strategy - including, but not limited to - implementing strategy, span of control, reporting and analytics
* Creating financial business cases supporting business initiatives
* Reporting on and monitoring key metrics, driving data quality initiatives across the product area, and helping define future needs of the product area
* Developing and tracking performance metrics, creating presentations, and generally providing financial analysis on a variety of topics to senior management
* Performing variance analysis to understand the key drivers of the results and presenting commentary to senior managers, explaining changes from prior forecasts/budgets
* Helping design new reports and dashboards to efficiently deliver the financial results to senior management
* Enhancing controls and streamlining processes, introducing automation where possible
Required qualifications, capabilities and skills:
* Bachelor's degree in Accounting or Finance
* 4+ years of work experience in Financial Services, and/or accounting/controller background
* Advanced skills in Excel and PowerPoint
* Proficiency with data mining/gathering and manipulation of data sets
* Inquisitive, enthusiastic and diligent, and capable of challenging peers
* Ability to create ad hoc reporting for senior management
* Proven track record for executing on special projects/assignments with often little lead time or information
* Highly motivated and able to thrive and think clearly under pressure a...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:25
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology solutions.
* Cash handling experi...
....Read more...
Type: Permanent Location: Cambridge, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:25
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking's card technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Chase Card Services is looking for a Lead Software Engineer to work on our Acquisitions Product team delivering in an agile product-based delivery model.
This team is focused on delivering business outcomes faster with cross functional feature teams aligned to Area Product Owners.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s) : Java
* Experience in delivering solutions in large scale software development using modern technology (e.g.
Java, Cassandra, Kafka) and design patterns (e.g.
microservices, APIs) is must
* Proficiency in Java, Spring frameworks, REST API, Cloud, Micro services is required
* Strong experience in modern software development lifecycle with DEVOPS mentality and test driven development approaches.
Hands-on experience in automating builds, deploys, monitoring and alerts.
Experience and deep familiarity with Jenkins, Splunk, Dynatrace etc.
or any other tools/technologies of similar function.
* Experience with the following development and build tools (or similar): IntelliJ/Eclipse, Maven, BitBucket/Git/Gitflow, JMeter/Pasta/Blazemeter, Spring Framework, Hibernate, Spring Batch, Spring Boo...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:25
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The Commercial & Investment Banking Compensation team has an exciting opportunity for a high-energy, experienced Compensation Vice President to create and execute compensation strategies for the Global Payments organization.
As a Compensation Vice President within the Commercial & Investment Banking Compensation team, you will be a strategic solutions provider and expert advisor to the business and HR business advisors; combining in-depth knowledge of compensation principles, understanding of the business needs and market landscape, and associated detailed analyses/models.
Job responsibilities:
* Support and advise on compensation related activities, including new hire offers, promotions, transfers, budget allocation/forecasting and top talent retention
* Develop a comprehensive understanding of business challenges and priorities; effectively analyze issues, determine root causes, propose and communicate solutions
* Perform complex analyses and present findings to senior management
* Provide clear advice and recommendations to help partners make informed and sound comp-related decisions; influence toward compensation best practices
* Align with HR business advisors to identify opportunities, improve existing compensation programs, policies and processes
* Continually assessing market conditions and pay practices to ensure competitiveness of compensation plans and programs
* Translating regulatory and policy governance/requirements into clear guidance for clients
* Actively participate in firm wide projects involving compensation, including but not limited to policy reviews, changes in compensation practices, and systems development
Required qualifications, capabilities, and skills:
* 6+ years relative HR/Compensation or Finance experience, with strong analytical and data/information management skills
* Self-starter who is comfortable with a fast-paced and dynamic environment
* High level of proficiency with Microsoft applications; advanced understanding of Excel is critical
* Proven consulting skills; ability to drive business goals through HR / Compensation strategies and can be innovative and creative
* Strong interpersonal and communication skills
* Ability to work collaboratively and cultivate strong partnerships with HR partners, business clients, and colleagues
* Well-developed analytical skills; strong planning and project management skills
* Strong technical orientation, including ability to create presentations and analyses to convey complex concepts to senior leaders
* Ability to execute and sustain operational excellence and controls#
* A can-do attitude and problem-solving mindset
Preferred qualifications, capabilities, and skills
* Experience with Business Objects is preferred but not essential
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses an...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:24
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Are you customer focused, enjoy building relationships and providing financial solutions to your clients? You have found the right team.
As a Treasury Management Officer in Government Banking, you will generate new treasury management business and maintain relationships with State and Local Governments.You will leverage your deep treasury product knowledge to develop and execute a localized market and product strategywhiledeveloping partnerships with Bankers, Associates, Analysts , Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams.
Job Responsibilities
* Grow revenue by successfully prospecting and sourcing new treasury management business while retaining and expanding existing customer relationships.
* Create strategic dialogues around key client-centric issues, incorporating best practices, industry benchmarking, opportunity quantification and solution positioning
* Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework
* Independently lead business process reviews aligned to key client sales opportunities and engage industry solutions specialist for complex client business process reviews
* Raise new solution ideas while partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions
* Deliver thought leadership to the market, prospects and clients on the working capital solutions at client roundtables, industry conferences, webinars, and professional media platforms.
* Manage the non-credit risk for customer portfolio and monitor and enhance profitability of all assigned relationships
Required Qualifications, Capabilities and Skills
* 6+ years of cash management, sales and relationship management experience
* Success developing new business with focus on prospecting utilizing strong selling and negotiation skills
* Knowledge and understanding of Treasury Service products, credit and risk process, overdraft management discipline, and pricing philosophy
* Excellent verbal and written communication skills
* Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization
* Strong time management, organizational and planning skills
* Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor
Preferred Qualifications, Capabilities and Skills
* Bachelor's degree
* Certified Treasury Professional designation
* Strong creative solution and problem-solving
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan ...
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Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:24
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Description
Join us in revolutionizing the future of Card Auth channel services, where innovation meets excellence.
As a leader in Modern Platform Services, you'll have the opportunity to drive transformative change, delivering cutting-edge solutions that redefine transaction processing and elevate customer experiences.
As an Executive Director, Product Director within the Card Authorization team, you will lead efforts to promote innovation and modernization across our platform capabilities.
You will collaborate with talented professionals to deliver groundbreaking solutions, with a focus on transaction message routing and production parallel processes.
Your role will involve uplifting existing platforms and creating new capabilities to enhance resiliency, code quality, and availability.
Additionally, you will explore opportunities to simplify customer experiences while maintaining strong risk practices, shaping the future of our technology landscape.
Job Responsibilities:
* Develop and implement a comprehensive strategic plan, maintaining and executing on our roadmap for message routing and production parallel validation.
* Oversee the development and execution of modernization efforts, focusing on architecture and operational efficiency.
* Identify and capitalize on new opportunities for growth and fraud loss reductions, including leveraging modern architecture concepts such as microservices and cloud-native solutions.
* Launch new capabilities to support modernization and improve resiliency, ensuring seamless transaction processing and compliance with payment network partners.
* Drive modernization efforts in collaboration with other product organizations, focusing on business architecture and capabilities mapping.
* Leverage technical expertise and product knowledge to effectively translate business requirements into innovative technology solutions, ensuring alignment with strategic goals and enhancing product value.
* Coach analysts and technologists on best practices for research, analysis, and requirements development.
* Support teams in navigating organizational roadblocks and fostering a culture of innovation and efficiency.
Required Qualifications, Capabilities and Skills:
* Bachelor's degree in Business, Engineering, Computer Science, or a related field.
* 10+ years of experience in a combination of product, technology architecture, business architecture, or data architecture, with a proven track record of successfully leading teams and delivering high-impact solutions.
* Deep technical understanding of modern architecture concepts, including microservices, cloud-native solutions, and data architecture.
* Strong analytical and problem-solving skills, with the ability to break down complex problems into simplified deliverables.
* Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams a...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:24
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Join a high-impact team shaping the future of Slate branded credit cards.
Drive and deliver creative strategy, media planning, and campaign execution with top-tier partners and agencies.
Job Summary:
Slate, a family of credit cards that focus on creating financial value for customers through low introductory rates or access to credit, is looking for a highly experienced and motivated candidate who will create and implement a new vision for the Slate brand including talent, messaging, positioning, and placement in the credit card marketplace.
As a Product Marketing Strategy Lead in the Marketing Team, you will partner to deliver that strategy across Centers of Excellence to build and manage branding, creative, media, and go-to-market strategy for Slate and Slate Edge credit card products.
You translate long-term vision into actionable plans, lead integrated campaigns, and deliver recommendations based on insights and performance.
You are a self-starter with substantial experience to leverage in building and executing a plan for Slate.
You will collaborate with internal and external partners, manage budgets, and ensure campaigns meet business objectives and compliance standards.
You will be held accountable for driving results including increases in Slate's awareness, consideration, and ownership metrics, digital impressions across owned, earned, and paid channels, conversion across display, programmatic, and social channels, and brand health metrics for Slate.
Job Responsibilities:
* Maintain understanding of master-brand purpose, strategy, and creative standards
* Champion creative design excellence across all customer touchpoints
* Translate business goals into actionable creative and media briefs
* Lead brand visioning and positioning strategy for Slate branded cards
* Develop and deploy integrated advertising and media strategies
* Partner with research teams to uncover consumer insights and test creative ideas
* Plan, analyze, and assess integrated communications with media partners
* Track, monitor, and optimize campaign KPIs and performance
* Support production and implementation of advertising across all channels
* Ensure compliance, risk, and control requirements are met for all campaigns
* Manage creative and media budgets, mitigate risks, and adhere to controls
Required qualifications, capabilities, and skills:
* Self-starter with 7+ years in marketing, brand strategy, or advertising execution
* Strong business and marketing acumen with ability to link strategies to campaigns
* Experience with omni-channel campaign planning and execution
* Proactive, adaptable, and results-driven work ethic in a fast-paced environment
* Strong communication skills to lead and influence cross-functional teams
* Experience creating and delivering executive-level presentations
* Understanding of video and digital creative production and execution
* Experien...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:23
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If you are passionate about supporting initiatives and executing processes that enhance efficiency and the client experience, then a role as a Business Solutions Banker is for you.
As a Business Solutions Banker in Business Banking, you will be helping to improve the lives of our clients and the well-being of their businesses by offering financial solutions, education and advice.
You will manage a portfolio of business or Not-for-Profit clients, and build relationships through providing financial education and innovative solutions with a focus on client experience.
Job responsibilities
* Deliver an outstanding experience to Chase Business Banking clients by proactively providing comprehensive business banking solutions tailored to the financial needs and circumstances of the businesses
* Plan and conduct regularly-scheduled, agenda-based meetings with each client to understand their needs and goals; identify their banking needs, analyze current product usage, and pinpoint growth opportunities through Zoom and phone engagement; engage with clients through screen share tools to educate, guide, and assist the client with Chase online systems
* Use knowledge of banking, industry trends and internal tools to identify, recommend, and promote solutions that best serve the client while still working within risk parameters that protect the bank and ensure profitability of the portfolio
* Manage a portfolio of 250 high value business banking or Not-for-Profit clients by cultivating relationships to ensure a seamless client experience throughout Chase
* Understand the client's short-term and long-term capital needs to identify and manage credit opportunities up to $250,000
* Understand the client's cash flow cycle to identify Cash Management, Card, and Payment Solutions to help streamline and optimize processing efficiency for the client.; understand and recommend ways to keep clients' funds and accounts protected
* Own client experience from end-to-end, engaging appropriate service teams to resolve issues; own the survey results for all assigned clients; and know when to escalate issues that require additional assistance or resolution
Required qualifications, capabilities, and skills
* Minimum 3 years' experience in a Business Banking Relationship Management or portfolio management role, or related business experience
* Maintain strong Zoom/phone-based and written communication skills with individuals at all levels internally and externally
* Ability to proactively build relationships with clients and internal partners, and influence others in a fast-paced environment to achieve desired outcomes
* Ability to take initiative and develop rapport to build and maintain client relationships virtually; to identify opportunities and issues by asking targeted questions to assess current client needs and goals; and to assess and recommend viable and appropriate solutions for the client
* General know...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:23
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If you are a proven leader, enjoy building relationships, and providing support to your team and clients, then a role as a Business Relationship Manager Area Manager is for you.
As an Area Manager in Business Banking, you'll lead a team of Business Relationship Managers (BRM) in developing new business and deepening existing relationships to position JPMorgan Chase as the primary bank for our clients.
Job responsibilities
* Provide leadership, management, support, direction, and guidance to a team of Business Relationship Managers within a territory in developing new deposit, cash management, and credit business while focusing on relationship-building, client experience, and risk management
* Manage performance of individual team members, holding all Business Relationship Managers accountable for achieving business priorities with a focus on client experience and risk management
* Manage the area's revenue and profitability and monitor adherence to credit quality, regulatory requirements, and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or escalate issues in a timely manner
* Coach and develop team on all aspects of managing a portfolio, including relationship management, prospecting, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing, and developing customized solutions; help team identify solutions to complex challenges
* Hold Business Relationship Managers accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs
* Build collaborative relationships with partners across lines of business - Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank, and Private Bank to foster a One Chase, client-centric environment and represent the bank in a community leadership capacity such as Chamber of Commerce and local non-profit boards
* Actively recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment
Required qualifications, capabilities, and skills
* Minimum of 7 years' experience in a Business Banking Relationship Management role or related business lending experience; direct in-person contact required
* Expert knowledge of deposit and cash management products and services and expert knowledge of business credit underwriting with commercial credit training
* Strong communication skills with individuals at all levels, internally and externally
* Analyze reports, metrics, and other data to identify trends, issues, and opportunities
* Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes, and the ability to lead proactively through change; Strong current business networ...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:23
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The North America Credit Trading franchise is a leading market maker in credit and securitized products, derivatives, loans, and corporate bonds.
Traders, sales people, and desk analysts work collectively to generate ideas and make secondary markets in high grade/high yield bonds/CDS, CLOs, distressed bonds, loans, trade claims, indices, exotics, and illiquid credits.
Job Responsibilities
* Credit analysis on both a single-name and thematic approach basis with a specific focus on the loans universe
* Working directly with credit traders across several trading groups
* Identify compelling trade opportunities
* Providing real-time analysis of relevant news flow on a company and industry basis
* Interacting with the global sales force, client base, publishing research team and broader desk analyst team
* Manage risk - on both single-name and broader book basis
Required qualifications, capabilities, and skills
* Candidate must have experience (2-5 years) in credit markets, preferably with experience in a trading/investing environment and a specific background in the loans market
* The candidate must have a strong work ethic and be a self-starter who is able to work independently and is also comfortable being part of a larger team
* Strong credit skills, with rigorous analytical capabilities
* Ability to multi-task and work on numerous credits across different industries
* Willingness and ability to pivot quickly in their work focus with an understanding that some opportunities will last months/years and others days
* Strong communication skills with ability to provide clear and succinct verbal updates to colleagues, clients and senior executives
* Bachelor's degree required
Preferred qualifications, capabilities, and skills
* Trading desk / buy-side / investing experience
* Experience looking at credits across a broad subset of industries
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, t...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:23
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Join Consumer Banking's deposit team serving 28M+ customers nationwide.
We are shaping the future of checking by bringing major innovations to everyday banking.
This is a high-visibility initiative with firmwide partnership, fast decision cycles, and real ownership over outcomes.
As a Vendor Delivery Manager Senior Associate in Consumer Deposits you should demonstrate a structured approach, keen attention to detail, a focus on quality, high energy, and adaptability in a fast-paced, deadline-driven environment.
You will be a strong collaborator, and represent the team with professional courtesy and expertise, consistently delivering impeccable work.
You will utilize your exceptional organizational skills, effective communication, initiative, sound decision-making and the ability to manage relationships across internal and external partners.
Job responsibilities
* Cultivate professional relationships across a matrixed environment
* Identify, analyze and report key risk indicators and conduct studies to enhance effectiveness of operational practices, including using data to inform decisions.
* Understand key business functions / knowledge of regulation surrounding business
* Communicate and present effectively to stakeholders and partners
* Demonstrate exceptional interpersonal skills including collaboration and relationship building
* Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
* Evaluate design and operating effectiveness of management and business processes
* Design new functionality to enhance the existing ecosystem
* Monitor adherence to policies and procedures and analyze impacts with guidance for identifying and implementing solutions/corrective action.
* Participate in, and where needed, implement cross functional initiatives to drive efficiencies.
Required qualifications, capabilities and skills
* 3+ years of financial service experience in operations, data handling, and business analytics related functions
* Bachelor's degree with major in accounting, finance or economics, business administration, or risk management
* Candidates should be action oriented with a focus on results, display strong analytical skills, be able to assess and clearly articulate complex ideas and possess creativity
* Strong interpersonal, communication skills (both oral and written)
* Strong proficiency in Microsoft Office and LLM Suite
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewar...
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Type: Permanent Location: Wilmington, US-MA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:22
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Become an integral part of the Asset and Wealth Management team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.
Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As an Executive Assistant in Asset and Wealth Management, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen and deliver flawless work output.
Your daily routine also includes interaction with various executive level internal clients across the lines of businesses.
You will need to adapt procedures, processes, and techniques to complete assignments in line with the department's activities and goals.
Job Responsibilities
* Maintain complex and detailed calendars
* Screen incoming calls and determine the level of priority, while using caution in dispensing information
* Arrange and coordinate complicated domestic and international travel
* Organize all aspects for offsite conferences and external events, including catering and transportation
* Process invoices and T&E expense claims for team members.
Ensure all policies are followed and items are processed within provided guidelines.
* Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
* Produce high quality emails and messages to individuals at all levels of the organization
* Maintain current organizational charts and Executive Bio's
* Handle regular activities without prompting, and advise in advance with issues or delays
* Assist in editing spreadsheets and presentations, including printing and binding, for client meetings
* Lead and coordinate on ad hoc projects as requested
Required qualifications, capabilities, and skills
* At least five years of administrative experience
* Advanced ability to organize
* Tact and good judgment in confidential situations, and proven experience interacting with senior management
* Strong interpersonal, written, and oral communication skills
* Strong proficiency in Microsoft Office
* Excellent telephone etiquette and ability to manage competing priorities i.e.
calendar management
Preferred qualifications, capabilities, and skills
* Experience supporting at the Managing Director level (or equivalent) or above
* College degree is a plus
Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid option
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business bank...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:22
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
* Reading and speaking in both English and Spanish fluently is required for this role.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to in...
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Type: Permanent Location: Claremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:22
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If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.
As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support.
Your role will involve addressing client inquiries, and troubleshooting issues, all while identifying opportunities to refer services based on client needs.
You will apply your knowledge of our products and services to resolve issues and enhance client relationships.
Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives.
Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.
The Global Client Access - Access Support Group provides high quality technical support via telephone and chat.
Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support.
The agents will also be responsible for performing routine daily tasks and participating in special department projects.
Job responsibilities
* Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
* Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
Required qualifications, capabilities, and skills
* Knowledge or equivalent expertise in customer service operations, with a focus on troubleshooting.
* Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
* Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
* Fluent in Spanish and English languages (written, verbal, reading) communications.
Preferred qualifications, capabilities, and skills
* Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
* Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
* Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
* Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
* Portuguese language in written, verbal and reading preferred
Required or addition...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:21
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DESCRIPTION:
Duties: Lead the test and support of multiple lines of business' servicing applications to agent desktop integration using cloud API services, web applications, and Genesys routing platform and reporting.
Lead the end-to-end validation of the Genesys Contact Center solution and associated Agent/Supervisor desktops and reporting applications.
Execute software solutions and participate in design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
Proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture.
Contribute to software engineering communities of practice and events that explore new and emerging technologies.
Ability to understand and describe solution level problems and validate the solution by test automation with an end-to-end approach.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Science, Computer Engineering, Telecommunications Engineering, or related field of study plus 7 years of experience in the job offered or as Software Engineer, Project Manager, IT Consultant, or related occupation.
The employer will alternatively accept a Master's degree in Electronic Engineering, Computer Science, Computer Engineering, Telecommunications Engineering, or related field of study plus 5 years of experience in the job offered or as Software Engineer, Project Manager, IT Consultant, or related occupation.
Skills Required: This position requires experience with the following: working with cloud platforms, telecommunications, and Contact Center technology such as Genesys; working with Microservices technology, application development, quality assurance testing, and operational stability; developing, debugging, and maintaining code in a large corporate environment with modern programming languages including Selenium, JavaScript, Python, Bash, and Java; interacting with other Microservices developers, QA automation engineers, and other testers from cross-functional groups such as Integration Solutions Testing and User Acceptance Testing; manual testing with ADA and Jaws tools; utilizing best- practices for development of Web Services and Web components in a DevOps environment; working with Java and event-driven architectures based on distributed event streaming platforms such as Kafka; utilizing the Software Development Life Cycle; working with agile methodologies including CI/CD, Application Resiliency, and Security; automation scripting using S...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:21
-
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology solutions.
* Cash handling experi...
....Read more...
Type: Permanent Location: Fairfield, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-06 02:46:21
