-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:51
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:50
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:50
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:49
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:48
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:48
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:47
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:47
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:46
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:44
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:43
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:43
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:42
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:41
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:41
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:39
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:38
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:38
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:37
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:36
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:36
