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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 189900
Posted: 2024-09-07 08:44:46
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:45
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 189900
Posted: 2024-09-07 08:44:44
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:44
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:43
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 189900
Posted: 2024-09-07 08:44:42
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 189900
Posted: 2024-09-07 08:44:42
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 189900
Posted: 2024-09-07 08:44:41
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Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 189900
Posted: 2024-09-07 08:44:40
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 189900
Posted: 2024-09-07 08:44:40
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 189900
Posted: 2024-09-07 08:44:39
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 189900
Posted: 2024-09-07 08:44:38
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 189900
Posted: 2024-09-07 08:44:38
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 189900
Posted: 2024-09-07 08:44:37
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 189900
Posted: 2024-09-07 08:44:36
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:35
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:35
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 189900
Posted: 2024-09-07 08:44:34
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 189900
Posted: 2024-09-07 08:44:33
-
Description & Requirements
The Senior Director of Quality for Veteran Evaluation Services (VES) leads the strategic direction and execution of quality initiatives to ensure compliance with regulatory standards and drive continuous improvement across the organization.
Essential Duties and Responsibilities: - Connect organizational objectives and quality with performance improvement activities to include development of goals and dashboards, collaborating on creation of the agendas for the steering committee and regularly presenting progress on specific programs.
- Coordinate quality and risk management activities and promotes the integration of quality services and initiatives through collaboration with all departments.
- Develop and revise policies and programs as needed to ensure compliance with licensing/accrediting standards and state/federal rules and regulations to ensure provision of quality services and to reduce vulnerability to fraud, abuse and waste.
- Direct management of quality monitoring systems, quality reviews, analysis, corrective action.
- Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards.
- Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII).
- Provide leadership for all compliance including ISO certification.
- Oversight of contacts outside the business and develop contracts that meet the financial and professional goals of the business.
- Leadership of negotiation and documentation of a variety of third party contractual relationships, including services, sales, and merchant processing agreements, amendments.
- Partner with Client and corporate officers on external communications related to the project in regard to social media, press, print and community involvement.
- Oversight of all executive administrative staff.
Minimum Requirements
- Direct and control the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
- Consistently work with abstract ideas or situations across functional areas of the business.
- Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
- Require in-depth knowledge of the functional area, business strategies, and the company's goals.
- Interact internally and externally with executive level management, requiring negotiation of extremely critical matters.
- Influence policymaking.
- Report to VP level.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experie...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 189900
Posted: 2024-09-07 08:44:33
-
Description & Requirements
The Vermont Health Exchange (VT HIX) project provides support for the state of Vermont Medicaid access.
We provide customer service assistance for the State of Vermont's Medicaid eligibility and health plan enrollment request.
This role is a temporary position created for open enrollment.
The duration of this position is determined by business needs.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
6 months or more of supervisor/leadership skills preferred
Previous call center experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations de...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 54500
Posted: 2024-09-07 08:44:32
-
Description & Requirements
The Vermont Health Exchange (VT HIX) project provides support for the state of Vermont Medicaid access.
We provide customer service assistance for the State of Vermont's Medicaid eligibility and health plan enrollment request.
This role is a temporary position created for open enrollment.
The duration of this position is determined by business needs.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
6 months or more of supervisor/leadership skills preferred
Previous call center experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations de...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 54500
Posted: 2024-09-07 08:44:31
-
Description & Requirements
The Vermont Health Exchange (VT HIX) project provides support for the state of Vermont Medicaid access.
We provide customer service assistance for the State of Vermont's Medicaid eligibility and health plan enrollment request.
This role is a temporary position created for open enrollment.
The duration of this position is determined by business needs.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
6 months or more of supervisor/leadership skills preferred
Previous call center experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations de...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 54500
Posted: 2024-09-07 08:44:30
-
Description & Requirements
The Vermont Health Exchange (VT HIX) project provides support for the state of Vermont Medicaid access.
We provide customer service assistance for the State of Vermont's Medicaid eligibility and health plan enrollment request.
This role is a temporary position created for open enrollment.
The duration of this position is determined by business needs.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
6 months or more of supervisor/leadership skills preferred
Previous call center experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations de...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 54500
Posted: 2024-09-07 08:44:30
-
Pharmacy Technician\Technician in Training
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Technician today!
As a Pharmacy Technician in Training, you receive free training with our exclusive Rite Aid Pharmacy Technician Training & Certification Program.
Your purpose is to successfully complete the program and continue working as a Rite Aid Pharmacy Technician.
Click here to check out our Pharmacy Technician Video!
Why you will THRIVE here:
You love to help people.
You care about the Health and Wellness of your community.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Technician in-Training:
* Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
* Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
* Retrieve medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
* Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
* Administer Rite Aid programs including FlavoRx, Living More, etc.
Taking care of patients is not a 9-5 job.
Our Pharmacy Technicians come into this role knowing that they will be working weekdays, weekends, evening shifts, and some holidays.
Because we work as a team, we all work together to be reasonably flexible to make all of our schedules work.
It is because of the friendly, team-oriented, and welcoming attitude of our Pharmacy Technicians that make Rite Aid the pharmacy of choice for our customers and patients and for our employees.
Qualifications:
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Technician/Technician Trainee and thrive with us today!
JR040511
....Read more...
Type: Permanent Location: Bear, US-DE
Salary / Rate: Not Specified
Posted: 2024-09-07 08:44:29
