National Account Manager: Arizona/Colorado/Washington/California - Remote - Cigna Healthcare

*

*Job to be filled by a candidate based in Arizona, Colorado, Washington or California

*

*

The National Account Manager (NAM ) will have responsibility of overall operational performance strategy and execution for Cigna Healthcare clients with 5,000+ employee lives.

Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna Healthcare persistency, membership growth, and earnings targets.

The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Ideal candidate will have a combination of:


* College Degree or 5+ years equivalent related experience


* 3+ years in healthcare/managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations


* Excellent communication, negotiation, influencing skills; exhibits courage


* Strategic and financial savvy; ability to partner with National Account Executive (NAE) to grow book of business


* Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results


* Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment


* Excellent verbal and written communication skills; confident and credible presenter


* Ability to work independently


* Demonstrated examples of critical thinking and execution


* Active Health and Life Insurance License or ability to obtain required

Duties and Responsibilities:


* Supports the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies


* Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience


* Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna Healthcare service & tools in a retail setting and/or client discussion


* Effectively collaborates with NAE on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate


* Collaborates with NAE on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.


* Develops/maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs an...