-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:28
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:27
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:27
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:26
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:25
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:25
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:24
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:23
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:23
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:22
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:21
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:21
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:20
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:19
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:19
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:18
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:18
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:17
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:16
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:16
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:15
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:14
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:14
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:13
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:13
