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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!Minimum Position Qualifications:
* Customer Service skills
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
* Customer Service skills
* Retail experience
* Grocery Clerk helps customers discover new items or products they inquire about.
* Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
* Check product quality to ensure freshness.
Review "sell by" dates and take appropriate action.
* Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
* Recommend grocery items to customers to ensure they get the products they want and need.
* Check product quality to ensure freshness.
Review "sell by" dates and take appropriate action.
* Label, stock, and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Display a positive attitude.
* Stay current with present, future, seasonal and special ads.
* Adhere to all food safety regulations and guidelines.
* Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions...
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Type: Permanent Location: Newberg, US-OR
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:58
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Prepare and display Seafood items for sale in an efficient, sanitary and artistic manner and in accordance with company standards and policies.
Perform customer service functions and follow all company policies and procedures.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!Minimum
* Effective written and oral communication skills that engage our customers and associates
* Ability to read shelf tags, signs, product labels, training materials, and bulletins
* Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
* Personal initiative and follow through to completion
* Ability to work as part of a team in a fast-paced environment
* Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
* Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment
Desired
* Past work record reflects dependability and integrity
* Knowledge of applicable laws and regulations related to employment practices, safety, and food handling
* Experience in grocery retail, customer service, and food preparation
* Wait on customers and counter promptly and cheerfully and provide them with good quality foods
* Be prompt, tactful, calm, courteous, and professional in all interactions.
* Communicate with customers and associates
* Unload and store merchandise, prepare and display foods in accordance with company standards, recipes, and policies - in compliance with Food Safety Policies and Procedures and Health Department regulations
* Perform required temperature monitoring
* Monitor product quality; make sure it is always fresh and safe
* Keep sales areas, backrooms, and coolers clean and well organized
* Keep carts, tools, equipment and supplies in their de...
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Type: Permanent Location: Port Orchard, US-WA
Salary / Rate: 19.315
Posted: 2024-09-13 09:03:56
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
* Customer Service skills
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
* Create an outstanding customer experience through exceptional service.
* Establish and maintain a safe and clean environment that encourages our customers to return.
* Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
* Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
* Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
* Create an outstanding customer experience through exceptional service.
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail experience
* Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
* Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
* Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
* Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
* Recommend de...
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Type: Permanent Location: West Bloomfield, US-MI
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:55
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Position Summary:
Prevent and reduce loss due to bad debt, cash over/short and civil liabilities; reduce shrink and improve margins.
Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
* Knowledge of Fred Meyer policies, procedures and organizational structure
* Bachelors degree in criminal justice
* Retail security experience
* Law enforcement experience
* Ability to continue education
* High school diploma or general education degree (GED) or a combination of relevant education and experience
* Minimum 18 years of age/21 years of age in Alaska
* Ability to pass a drug test
* Ability to work in a fast-paced environment while maintaining a high degree of accuracy and attention to detail
* Ability to handle sensitive information while maintaining a high degree of confidentiality
* Ability to organize/prioritize tasks/projects
* Familiarity with loss prevention terms and processes
* Proficient Microsoft Office skills
* Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
* Detect, deter and/or detain external theft suspects
* Reduce customer and associate dishonesty by initiating and encouraging actions to prevent external and internal theft
* Monitor large shrink areas in stores
* Report incidents to the asset protection manager
* Support customer and associate relations through communication and training
* Provide credible court testimony
* Identify areas of high theft
* Verify compliance with corporate policies
* Promote and follow company initiatives
* Maintain flexibility to work any shift, overtime and weekends on a regular basis
* Must be able to perform the essential functions of this position with or ...
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Type: Permanent Location: Bellingham, US-WA
Salary / Rate: 19.375
Posted: 2024-09-13 09:03:54
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Position Summary:
Serve as the primary supervisor for entire location.
Maximize the financial performance of the store; achieve growth and sales targets by successfully managing, training and motivating the sales team.
Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion in store and online.
Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.
Desired Previous Job Experience:
* Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
* 2 years management experience
* Proficiency with Microsoft Outlook, First Place, Act, intranet/internet systems
* Experience directing /participating on project teams
Minimum Position Qualifications/Education:
* Bachelors degree in business or related field, plus a minimum of 6 months of experience as a Fred Meyer Jewelers assistant manager
* 2 years of retail jewelry experience; or combination of relevant education and experience
* Minimum 18 years of age
* Ability to pass drug test
* Maintain confidentiality
* Accuracy/attention to detail
* Ability to organize/prioritize a variety of tasks/projects
* Familiarity with industry/technical terms and processes
* Ability to continue education, as necessary
* Valid driver's license
* Diamond Council of America (DCA) courses completed within a year from being hired to this position
Essential Job Functions:
* Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
* Achieve growth and sales targets by successfully managing the store sales team
* Maintain profitability of location through sales and proper shrink and expense control
* Interview, hire and recruit in the community to maintain pool of highly qualified candidates
* Onboard, train and oversee development of store associates; know current talent and prepare talent for advancement and growth
* Achieve store targets that drive sales (e.g., credit applications, protection plans and Diamond Design Parties)
* Conduct monthly staff meetings as well as weekly and monthly touch bases with each associate
* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports; hold team responsible and accountable for results
* Coordinate the operations functions of location
* Plan, organize, and supervise inventory process
* Display merchandise and promotional materials in accordance with corporate merchandising plans; responsible for maintenance of store fixtures
* Write store schedule to meet the needs of the business
* Verify proper service is deliver...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:53
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Description & Requirements
The pivotal role of the Financial Services Budget Analyst, supporting our Intelligence Community customer, is indispensable in driving the success of the Intelligence Planning, Programming, Budget, and Execution Process.
Tasked with the intricate responsibility of formulating, executing, and meticulously monitoring budgets, the candidate will play a crucial role in ensuring the optimal allocation of financial resources.
This involves a multifaceted approach, including conducting detailed analysis of financial data to identify trends, monitor spend plans, and provide insights, thereby contributing significantly to strategic decision-making.
At the heart of this role lies the core responsibility of overseeing the development, execution, and vigilant monitoring of budgets, spend plans, contracts, and financial commitments.
These efforts are dedicated to meeting the diverse needs of a directorate/component/office's financial operations.
Success in this position hinges on a comprehensive understanding of the Intelligence Community's (IC) financial execution process, coupled with an adept handling of intricate details related to financial management, expenditure forecasting, and fiscal oversight.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS106, P4, Band 7
Key Responsibilities:
- Provide expert insights to support and contribute to the analysis and reporting of a component's financial activities and budget.
- Assist in crafting comprehensive spend plans and closely monitor financial execution activities.
- Record and track interagency agreements for facilitating Economy Act and other financial transactions.
- Document financial commitments, obligations, and expenses with precision and accuracy.
- Ensure meticulous preparation and processing of transactions, verifying and certifying payments.
- Collaborate with stakeholders to execute budgets effectively, ensuring alignment with programmatic goals and optimal resource utilization.
- Generate detailed budget reports encompassing funding and activity summaries for various stakeholders, including the customer's offices, component, and NIP programs.
- Assist in the development of budget submissions, ensuring alignment with strategic goals.
- Contribute to the creation of fiscal guidance and implementation schedules for each budget phase, subject to customer review and acceptance.
- Support adherence to Intelligence Planning, Programming, Budget, and Execution (IPPBE) deadlines and milestones, facilitating customer participation in necessary processes.
- Contribute to the enhancement of operational procedures by recommending and implementing process improvements.
- Maintain a meticulous record and tracking system for interagency agreements, facilitating seamless financial transactions.
- Resolve outstanding financial obligations and undelivered orders proficiently.
- Provide dedicated support to COTRs and the Chief of Staff, ai...
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Type: Permanent Location: Mclean, US-VA
Salary / Rate: 124000
Posted: 2024-09-13 09:03:51
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Price Accuracy Coordinator
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Price Accuracy Coordinator, today!
As a Price Accuracy Coordinator, you will be responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Join us in improving the health and wellness of our communities through engaging experiences.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and helping.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You remember people and they remember you.
You know how to turn customer complaints into compliments.
Day-in-the-Life of a Price Accuracy Coordinator:
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Ensure store inventory is regularly counted, inspected, removed, or rotated according to the date.
* Maintain a safe, clean, organized, and pleasing environment for customers and associates.
* Use your plan-o-gram knowledge to build displays, stock shelves, and add/remove signage.
* Operate the One-Hour Photo department, if applicable.
* Markdown or change pricing when needed.
Education and/or Experience:
H.S.
Diploma or General Education Degree (GED) plus one year of experience in customer service-related business or retail, an Associate's degree (AA), or equivalent combination of education and experience.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Price Accuracy Coordinator and thrive with us today!
JR041357
The typical starting pay range for this position is between $16 - $24.15 per hour, although wages can vary based on experience and geography.
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Type: Permanent Location: Pacifica, US-CA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:47
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Store Manager
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Store Manager, today!
As a Store Manager, you will be responsible for leading your store to success.
Your purpose is to lead your store to success through mentoring, coaching, and optimizing processes.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy motivating those around you, and you're good at it.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life:
* Foster a customer-centric culture and exceed customer experience goals.
* Understand and manage the operation of your store to maximize profitability.
* Interview, hire, and lead associates by motivating the mindset of driving sales through customer service.
* Provide regular performance feedback to support associate growth.
* Maintain and analyze P&L reports and inventory logs.
* Adhere to all regulatory and compliance legislation, policies, safety regulations, and overall store appearance standards.
* Uphold cash and bank depository procedures.
* Adhere to inventory and merchandise standards according to the POMP manual, profit planner, and plan-o-gram.
Education and/or Experience:
* S.
Diploma or General Education Degree (GED).
* 5 years of experience in a retail or customer service setting required.
* 2 years of experience in a supervisory role where you led, coached, and inspired a team of associates required.
* Bachelor's Degree in Arts/Sciences (BA/BS) preferred.
* 2 years of experience in a store or department management role preferred.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Store Manager and thrive with us today!
JR041286
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Type: Permanent Location: Wilkinsburg, US-PA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:46
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Assistant Store Manager
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Assistant Store Manager, today!
As an Assistant Store Manager, you are responsible for day-to-day operations, care, and service provided to our customer & patients.
Your purpose is to lead your store to success through mentoring, coaching, and optimizing processes.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy motivating those around you, and you're good at it.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense for optimizing processes.
Day-in-the-Life of an Assistant Store Manager:
* Understand and manage the operation of your store to maximize profitability.
* Coach associates by motivating the mindset of driving sales through customer service.
* Maintain and analyze P&L reports and inventory logs.
* Uphold cash and bank depository procedures.
* Foster a customer-centric culture and exceed customer experience goals.
* Manage tasks and supervise team members in the absence of the Store Manager.
Education and/or Experience
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Assistant Store Manager and thrive with us today!
JR041235
The typical starting pay range for this position is between $17.75 - $24 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Kirkland, US-WA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:45
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Assistant Store Manager
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Assistant Store Manager, today!
As an Assistant Store Manager, you are responsible for day-to-day operations, care, and service provided to our customer & patients.
Your purpose is to lead your store to success through mentoring, coaching, and optimizing processes.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy motivating those around you, and you're good at it.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense for optimizing processes.
Day-in-the-Life of an Assistant Store Manager:
* Understand and manage the operation of your store to maximize profitability.
* Coach associates by motivating the mindset of driving sales through customer service.
* Maintain and analyze P&L reports and inventory logs.
* Uphold cash and bank depository procedures.
* Foster a customer-centric culture and exceed customer experience goals.
* Manage tasks and supervise team members in the absence of the Store Manager.
Education and/or Experience
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Assistant Store Manager and thrive with us today!
JR041330
The typical starting pay range for this position is between $15.75 - $21.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Selden, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:43
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Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041293
The typical starting pay range for this position is between $15 - $17 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: New Hartford, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:41
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041317
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:41
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041244
....Read more...
Type: Permanent Location: Dillsburg, US-PA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:40
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041094
The typical starting pay range for this position is between $15 - $17 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: New Hartford, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:39
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041315
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:38
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041349
The typical starting pay range for this position is between $16.28 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Ellensburg, US-WA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:37
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041356
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:36
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041322
The typical starting pay range for this position is between $15 - $17 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Baldwinsville, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:35
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:35
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR041351
The typical starting pay range for this position is between $16 - $24.15 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Pacifica, US-CA
Salary / Rate: Not Specified
Posted: 2024-09-13 09:03:34
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:33
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:32
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:31
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:31
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 17.735
Posted: 2024-09-13 09:03:30
