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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:05
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:05
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:04
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:03
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:02
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:01
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:00
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:51:00
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:59
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:58
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:57
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:56
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:54
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:53
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:52
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:52
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:51
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:50
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:49
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:48
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:47
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a home based position.
Candidates must be living in the United Kingdom (UK) with the right to work in the UK to be considered.
This role involves working late shifts between the hours of 12-10pm, including weekends and bank holidays on a rota basis.
Shift times are a mixture of 12-8pm, 1-9pm and 2-10pm.
As a Team Leader you will operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
* To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
* To ensure departmental KPI's are being achieved whilst adhering to SLAs
* To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
* To ensure adequate resources are available to meet customer and contract needs
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Ensuring the office is adequately prepared and organised for the arrival of employees and any v...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:47
-
Position: Occupational Therapist
NHC HomeCare Murrells Inlet is looking for an Occupational Therapist to join our team.
The Occupational Therapist supervises and participates in the implementation of occupational therapeutic techniques for the rehabilitation of patients with physical disabilities, injuries, or diseases.
Qualifications:
Must be a graduate of an accredited course in occupational therapy as certified by the American Occupational Therapy Association.
Must be registered under the statutes of the state in which the occupational therapist will be practicing.
Active member of the State and National Occupational Therapy Associations preferred.
Position Highlights:
* Coordinates and supervises Occupational Therapy services.
* Provides Occupational Therapy services as ordered by the referring physician and delegates appropriate portions of the treatment program to the licensed Occupational Therapy Assistant.
* Instructs the Occupational Therapy staff in their delegated functions including precautions, special problems, contraindications, anticipated progress goals and plan for re-evaluation.
* Evaluates, plans and supervises treatments and programs including the establishment of short-term and long-term goals for patients as approved by the physician with periodic re-evaluations.
National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality care.
Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages.
We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.
The NHC environment is one of encouragement and challenge ...
innovation and improvement ...
teamwork and collaboration ...
and honesty and integrity.
All NHC employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve.
If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/locations/homecare-murrells-inlet/
We look forward to talking with you! NHC is an Equal Opportunity Employer.
....Read more...
Type: Permanent Location: Murrells Inlet, US-SC
Salary / Rate: Not Specified
Posted: 2025-10-28 07:50:46
