Sales Operations Specialist

Overview

HYDRATIGHT by ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

Hydratight is a global provider of specialized on-site service solutions that deliver unrivaled levels of safety, reliability, and performance across a vast array of industries and applications.

Hydratight services are focused on achieving and maintaining asset integrity, reducing the operational cost and improved safety for its customers.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

The Sales Operations Specialist supports the assigned branch location and/or vertical market and is responsible for supporting Account Managers and the commercial team.

The incumbent responds to customer questions, processes orders, and manages order status through closure.

They build rapport with customers by providing superb communication and customer service.

Success is measured by achieving monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.

Work Schedule: Monday - Friday

Location: In-office Monday - Thursday, Friday optional work-from-home

320 Deerwood Glen Dr.

Deer Park, TX 77536

Job Duties and Responsibilities



* Build sustainable relationships and trust with customer accounts through open and interactive communication.


* Support the outside sales team to meet or exceed sales goals by processing orders as assigned or by direct customer request.


* Ensures internal and external customer satisfaction by effectively managing the order process from order receipt to deliveries and returns.


* Enter, update and maintain detailed and accurate records and order documentation.


* Support all commercial opportunities by providing administrative support and coordinating pre- and post- sale activity with relevant entities:
+ Externally between the Customer and the Commercial Team
+ Internally between the Commercial Team, Technical Services, Product Operations, Asset Management, and Finance.


* Create, input, enter, submit, file and maintain quotations, contracts, orders, invoices and/or other various files and records.


* Proof, review, or fact-check all records, documents, and customer communication for accuracy....