-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:14
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:14
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Job Requirements:
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
- High School Graduate or GED with 0 - 1 years' experience
- Internet Access: Minimum of 20Mbps download & 5Mbps upload
- Ability to type efficiently
- Continuously demonstrate a high sense of urgency and perform under pressure
- Excellent Attendance (no time off during training)
- Organization and work prioritization skills
- Proficient in utilization of Teams
- Basic computer aptitude in Windows and/or Mac
- Ability to handle 100+ calls a day, handle multiple repetitive calls
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements:
- A quiet, professional work-space free from distractions and background noise
- A workspace larg...
....Read more...
Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:13
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:12
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:11
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:11
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:10
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:09
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:09
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:08
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:07
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:06
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:06
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:05
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:04
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:03
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:03
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:02
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:01
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:00
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-02 10:21:00
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-02 10:20:59
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-02 10:20:58
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-02 10:20:57
-
Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.
Additional Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.
- Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
Minimum Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Computer Professional Job Profile
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without r...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-02 10:20:57
