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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
033301 Customer Services Representative & Planning (Open)
Job Description:
Key Responsibilities
* Gestionar la demanda del departamento comercial con el fin de definir el orden de producción de acuerdo con el programa de entregas definidas
* Realizar otras tareas que se le asignen, como colaborar con los equipos de planificación de producción y logística con respecto a los cambios de pedidos e informar al director comercial sobre cualquier información relevante del cliente.
* Contactar con los clientes para responder a consultas avanzadas o para notificarles los resultados de la investigación de reclamos o cualquier ajuste planificado.
* Recoger e introducir pedidos de productos o servicios nuevos o adicionales y de nuevos productos
* Interactuar con los clientes por teléfono, correo electrónico, chat en línea o en persona para brindar un excelente soporte e información avanzada sobre productos o servicios.
* Mantiene las cuentas de los clientes y los registros de las interacciones de los clientes con detalles de consultas, quejas o comentarios.
* Comunica los precios, las fechas de envío y la información adecuada del pedido al cliente para garantizar el cumplimiento y la satisfacción del pedido.
* Documentar el proceso de ventas desde la recepción de pedidos hasta la facturación (ERP).
Mantener un archivo de dicha documentación.
* Definir la secuencia de fabricación con el fin de minimizar los tiempos debidos a cambios de serie.
* Apoyar las ventas internas y externas.
* Actualizar y mantiene archivos, incluida la entrada de datos.
* Participar en las reuniones de planificación aportando toda la información necesaria para priorizar la producción (stock de productos terminados, stock de materias primas, stock en proceso).
* Cumplir y conocer todas las políticas/procedimientos corporativos y del sitio aplicables con respecto a la conducta personal, HSE, Calidad y Seguridad de los Alimentos y actúa en cumplimiento de todas las regulaciones.
(De la empresa Código de Conducta, Política de Salud y Seguridad, Política Ética, etcétera).
Educacion y Experiencia
* 4-5 años ...
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Type: Permanent Location: Martorell, ES-B
Salary / Rate: Not Specified
Posted: 2026-02-13 08:16:52
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Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members.
We believe in fostering a positive, people-centered workplace where every team member has the opportunity to grow and make a difference.
We are currently hiring a Bilingual Member Contact Specialist for our Member Contact Center.
Home base is the Operations Center in Onalaska WI.
The Bilingual Member Contact Specialist plays a vital role in connecting with our members and ensuring their needs are met promptly and professionally.
This position requires fluency in both English and Spanish to provide high-quality service to our diverse member community.
This fast-paced role is responsible for addressing member inquiries, resolving issues, and ensuring member satisfaction while upholding the values and service standards of Altra!
Key Responsibilities
* Respond to member inquiries promptly via telephone, email, fax, and live chat, ensuring a positive member experience.
* Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
* Proactively identify and address members’ needs, escalating issues when necessary.
* Accurately document member interactions in the CRM system.
* Meet or exceed performance metrics, including response time, quality, and member satisfaction.
* Model Altra’s service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
* Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.
Qualifications
* High school diploma (or equivalent) required.
* Fluent in English and Spanish, with strong verbal and written skills in both, required.
* 1+ year of customer service or member support experience is required, preferably in a call center / contact Center.
* Excellent communication and interpersonal skills.
* Strong problem-solving skills and multitasking abilities.
* Proficiency in using CRM systems, Microsoft Office Suite, and other relevant office tools, would be preferred.
* A positive attitude and commitment to providing excellent service, in a fast-paced environment.
* Ability to handle a variety of member inquiries with patience and resilience.
Availability
* This position is 40-hours a week, Monday through Friday.
* Hours are based on shifts between the operating hours of 7:30 a.m.
to 5:30 p.m.
CST.
Shifts are based on department seniority and preferences.
Work Environment
* Our Member Contact Center is located at the Operations Center in Onalaska WI, however, work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
* Bilingual Member Contact Specialists require the ability to sit or stand at a desk for long peri...
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Type: Permanent Location: Onalaska, US-WI
Salary / Rate: 20
Posted: 2026-02-13 07:39:53
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job? As a Specialist in our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in the Automotive market initially with opportunities to change to one or more of the following segments: EMS, VMI, Industrial, and/or Distribution.
You will interact with our systems, including SAP and Salesforce, providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, managing schedule agreements, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions, knowledge share regularly and engage with team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher.
* 3 years of experience in customer service.
* Experience with Microsoft Office Suite.
* ERP system knowledge.
* The skills to organize data, analyze information, and convey compelling data driven details.
* Organizational, time management, prioritization, and interpersonal skills.
* Work arrangement: Monday ...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-13 07:34:10
