Team Lead – Learning Services

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

The Learning Services Team Lead is responsible for leading the Learning Shared Services Processor team, including the direct management of Level 1 Processors.

The role oversees daily operations, employee training, workload allocation and project delivery, while acting as a Subject Matter Expert (SME) for Learning Services processes.

The position also provides operational support to the Manager – Learning Services EBS and serves as their backup when required.

Your Responsibilities:


* Prioritize and assign incoming tickets to EBS Learning Services Processors, ensuring an appropriate workload distribution.


* Review, plan and allocate project requests to EBS Learning Services Processors.


* Lead groups of Learning Services Processors in the delivery of projects based on incoming business requests.


* Manage the performance and development of direct reports.


* Oversee the accuracy and quality of resolved tickets, monitoring error rates and identifying areas for improvement.


* Act as the first point of contact for Tier 2 management matters, where applicable.


* Lead and participate in meetings with stakeholders and other operational teams.


* Provide input and support for Global Learning Services projects and process improvement initiatives.


* Maintain weekly ticket updates through the Learning Admin Teams page.


* Coordinate and deliver training for new ESC employees.


* Maintain and regularly update FAQs and process documentation.


* Act as Document Controller for ESC-specific documents, ensuring they are kept up to date.


* Provide backup support to the Manager – Learning Services ESC.


* Perform the role of Learning Administrator for ESC Poland.

What You Need to Succeed (minimum qualifications):


* Project management experience.


* Minimum of 2 years of experience managing an enterprise Learning Management System (LMS).


* Demonstrated ability to lead and collaborate with teams across different geographies.


* Hands-on experience with SAP SuccessFactors Learning Management System.


* Experience working with ticketi...