Senior User Experience Designer

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Senior User Experience Designer on the Customer Strategy & Design team, you will be responsible for...


* Plan and lead qualitative research, including interviews, contextual inquiry, usability studies, and synthesis, to answer key questions and validate assumptions.


* Translate findings into actionable artifacts such as journey maps, service blueprints, personas, user archetypes, and prioritized opportunities.


* Apply human-centered design methods to create and refine user flows, wireframes, prototypes, and design recommendations.


* Partner with designers, product and delivery teams, subject-matter experts, and client stakeholders to connect insights with delivery decisions.


* Present research and design work to varied audiences, clearly communicating evidence, limitations, trade-offs, and recommendations.


* Facilitate productive conversations across differing priorities and complex topics while upholding research quality, participant care, and continuous improvement within the HCD practice.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:


* Bachelor's Degree


* 4+ years of experience using Figma...