Collections Specialist II

Learn more about working at Embold here:http://bit.ly/clackamas-youtube Expand your career and join the Embold Credit Union Team! We are boldly growing to new heights while deepening our community roots.

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals.

In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties.

From these roots,Embold Credit Unionwas born.

Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same our commitment to serving our members and our communities.

What makes Embold different from a bank?Our structure, values, and impact.

We put people before profits.

Were committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children.

And were dedicated to making an impact in our communities through volunteerism, investment, and fundraising.

Those who are fluent in Spanish are eligible for a language differential pay of $100 per pay period.

Embold believes that each employee makes a significant contribution to the success of our Mission, Vision, and Values.

This position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the Credit Union to just the work identified.

Your contributions should not be limited by the assigned responsibilities.

It is our expectation that each employee will offer their services where needed to ensure the success of our endeavors.

Position Summary: Responsible for performing collection activities associated with later stage delinquent member accounts, including credit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit, and commercial loans, in compliance with all policies and procedures, federal and state laws, rules and regulations.

Methods to accomplish this include but are not limited to phone calls, collection letters, and in-person interviews.

Recommends further action on accounts as deemed necessary including but not limited to: repossession, legal action, foreclosure and referral to collection agency.

May serve as the liaison for repossession companies.

Essential Functions: Embold Experience, Professional Conduct, & Collaboration: Embraces the Embold Experience including our Mission and Vision Statements, Core Values.Utilizes effective human relations skills and various forms of communication to present a positive Credit Union image in an already negative situation.

Meet or exceed service goals, contributing to branch and member growth.Establish and maintain productive and effective working relationships with the Embold team.

Collections & Delinquency Management: Pursues collection action by phone, person...