Shared Living Service and Support Supervisor

Job Title: Shared Living Service and Support Supervisor Company: Vista Care Job Type: Full-time (Non-Exempt) Work Location: Hybrid (Office, Remote, and Community/Home Visits) Compensation: $26.00 to $29.00 per hour depending on experience About the Role Are you a compassionate, organized human services professional who thrives on empowering individuals with developmental disabilities to live meaningful, self-directed lives? Vista Care is seeking a Shared Living Service and Support Supervisor to oversee the day-to-day operations and support of our Shared Living Providers (Independent Contractors).

Reporting to the Shared Living Area Director, you will serve as the vital link between the individuals we support, their families, case managers, and Shared Living Providersensuring safe, compliant, and genuinely person-centered home environments.

Key Responsibilities Provider Oversight & Quality Assurance Conduct regular face-to-face home visits with individuals and Shared Living Providers, completing thorough site documentation for each visit.

Perform Quality Assurance (QA) audits of Shared Living homes and client records to ensure compliance with Vista Care standards and all local, state, and federal regulations.

Review provider documentationincluding daily progress notes, goals/objectives, Medication Administration Records (MARs), and emergency drillsfor accuracy and timeliness.

Ensure Shared Living Providers maintain current training certifications and meet all contractual obligations; participate in vetting new prospective providers and coordinating respite coverage when needed.

Person-Centered Planning & Advocacy Actively participate in person-centered planning meetings, assessments, and service transitions (including completing Temporary Plans of Care alongside case managers).

Champion dignity of risk, helping individuals balance health and safety needs with personal autonomy and lifestyle preferences.

Assist providers in coordinating and attending essential healthcare and medical appointments for people supported.

Incident Management & On-Call Support Review General Event Reports (GERs) and Incident Reports, complete required regulatory notifications, and oversee thorough follow-up actions.

Participate in a rotating on-call schedule to provide responsive guidance and crisis support to Shared Living Providers during emergencies.

Communication & Collaboration Maintain consistent, positive, and professional communication with individuals supported, Shared Living Providers, parents, guardians, case managers, and regulatory agencies.

Provide constructive formal and informal coaching and feedback to Shared Living Providers.

Qualifications & Requirements Education: Bachelors degree in Human Services or a related field preferred (3 years of comparable experience may be considered in lieu of a degree).

Experience: Minimum of 3 years working in human services (experience supporting adults or children with intellectual/developmental disabilities strongl...