Digital Delivery

JOB DESCRIPTION

Healthy Paws is Chubb's pet insurance growth business and one of the largest direct to consumer pet insurance brands in the country.

The Digital Delivery Lead owns agile delivery for the Healthy Paws team from planning through production.

The role works with product, technology, and partner teams to keep work on schedule and to meet enrollment and retention goals.

The ideal candidate has strong SAFe experience, solid Agile and Product Lifecycle delivery experience, and the facilitation skills to work with both technical and business partners.

The role also works with IT and other technical teams to bring AI into delivery workflows and project documentation in practical, repeatable ways.

KEY RESPONSIBILITIES


* Actively facilitate/lead program increment planning, backlog refinement, sprint planning, stand ups, reviews, and retrospectives for the Healthy Paws delivery teams.


* Combine team level PI objectives into program PI objectives and publish them for Healthy Paws and PRS leadership.


* Maintain the PI calendar and design ceremonies that keep teams aligned.


* Own release planning from commit to deployment, including readiness reviews, cutover planning, and post release reviews for Healthy Paws features and integrations, working with IT, MarTech, and vendors.


* Maintain a prioritized program backlog with the Healthy Paws product head and the integrated pod team.


* Track sprint priorities and PI level velocity, burn down, and predictability against growth goals, and report them to leadership with recommended actions.


* Identify, map, and resolve dependencies across Healthy Paws engineering, lead aggregator partners, partner integration teams (including API and platform IT partners), and other third party vendors.


* Coordinate deployment timing across partner teams to avoid late conflicts that affect enrollment flows or policy servicing.


* Serve as the escalation path for cross team blockers, and bring a proposed resolution with each one.


* Serve as the single point of contact for production defects and manage communication with aggregators, third parties, and sponsorship partners.


* Collaborate with Head of AI to build, use, train and promote AI tools within Healthy Paws delivery, including backlog enrichment, retrospective analysis, dependency detection, and automated reporting.


* Coach team members at different levels of agile maturity and promote consistent agile practices.


* Support continuous improvement and experimentation, with retrospectives focused on operational efficiency and annual growth goals.


* Publish data driven delivery updates to Healthy Paws and PRS leadership on digital store health, PI predictability, risks, and milestones.


* Present delivery status in terms business and executive audiences can act on, and report progress against goals and ROI on a regular basis.


* Work with Healthy Paws product, marketing, and CX leads so de...