Customer Value Consultant

ABOUT THE ROLE

As a Customer Value Consultant, you will be the primary post-sales owner for a portfolio of customers within our Corporate segment, helping customers get successfully onboarded, adopt Tricentis solutions, and realize measurable value from their investment.

This role is designed for a higher-volume customer portfolio, where success comes from combining proactive customer engagement with scalable, technology-enabled support.

You will help customers navigate their first 100 days, monitor onboarding and adoption milestones, connect them with resources through Customer Hub, and step in when progress stalls or additional guidance is needed.

You will primarily engage with customer champions, practitioners, administrators, and operational stakeholders, coordinating with Account Executives, Professional Services, Support, Technical teams, and partners to create connected customer experience.

Success is measured through onboarding progress, adoption, portfolio health, customer value realization, retention, and your ability to proactively identify customers who need intervention.

WHAT YOU'LL OWN



* Own post-sales success across a portfolio of Corporate customers, providing clear accountability from onboarding through ongoing adoption and value realization.


* Guide customers through their first 100 days, establishing clear onboarding and adoption milestones and proactively intervening when progress stalls.


* Manage a higher-volume customer portfolio, using customer health, adoption signals, milestones, and risk indicators to prioritize where direct engagement will have the greatest impact.


* Enable customers to take advantage of the Tricentis Customer Hub and other self-guided resources, combining scalable digital engagement with targeted human support when needed.


* Build productive relationships with customer champions, practitioners, administrators, and operational stakeholders to understand goals, remove adoption barriers, and maintain momentum.


* Coordinate the transition from sale to onboarding, including working with Professional Services when Smart Start is part of the customer journey and assuming fuller ownership as onboarding progresses.


* Maintain a clear view of customer health across onboarding progress, adoption, utilization, technical health, support experience, and commercial standing.


* Identify renewal and adoption risks early, documenting mitigation actions and bringing in the appropriate internal resources when additional intervention is required.


* Partner across Account Executives, Renewals, Technical teams, Support, Professional Services, Product, and partners to provide a coordinated customer experience.


* Identify customer needs, product feedback, and potential expansion signals and route them to the appropriate teams with relevant context.

CHALLENGES YOU'LL HELP SOLVE



* Create a strong customer experience during the first 100 days, reducing the risk of...