Housing Program Manager

Leadership Level: Mid-Level POSITION SUMMARY The Adult Services Program Manager provides strategic leadership, operational oversight, and program management for adult-serving programs across reStart Inc.

This position ensures the delivery of high-quality, participant-centered services that promote housing stability, self- sufficiency, and overall well-being.

The Adult Services Program Manager oversees program operations, supervises case management and support teams, ensures compliance with funding and regulatory requirements, and promotes service excellence through continuous quality improvement.

This position must have experience working with Federal HUD Housing Grants.

This role works collaboratively with community partners, internal departments, and leadership to strengthen participant outcomes and support organizational goals.

Programs assigned to this role may vary based on community need, organizational priorities, funding opportunities, and operational structure.

Key Responsibilities Program & Operations Management Lead daily operations of assigned adult services programs, ensuring effective, safe, and consistent service delivery.

Ensure programs operate in alignment with contractual requirements, agency policies, and applicable regulations.

Monitor service capacity, caseload distribution, participant flow, and staffing coverage to maintain quality and responsiveness.

Oversee participant engagement processes, including intake, assessment, stabilization planning, and transition services.

Support program expansion, innovation, and adaptation based on community needs and organizational priorities.

Ensure operational readiness for audits, monitoring visits, licensing reviews, and funder assessments.

Maintain oversight of program performance indicators and participant outcomes.

Team Leadership & Staff Development Directly supervise, coach, and evaluate case managers and support team members.

Conduct regular supervision meetings, team meetings, and annual performance evaluations.

Establish clear expectations, measurable performance standards, and accountability measures.

Support professional growth through coaching, training, mentoring, and skill development.

Monitor scheduling, staffing coverage, and timekeeping practices to ensure operational continuity and compliance.

Foster a collaborative, participant-centered, and solutions-focused team culture.

Promote cross-training and operational continuity across programs and service locations.

Partner with department leadership to strengthen workforce development and succession planning efforts.

Participant Services & Housing Stability Ensure participants receive coordinated services that support housing stability, self- sufficiency, and long-term success.

Guide case managers in the delivery of strengths-based assessments, service planning, resource navigation, and housing-focused case management.

Support participant engagement efforts that encourage goal achievement and personal empowerment.

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