Service Logistics Manager

POSITION SUMMARY:
The Service Logistics Manager is responsible for leading the team and operations supporting the end-to-end flow of service parts, materials, repairs and returns.
The role provides direct leadership and management of the Service Logistics team, including
shipping, material handling, repair operations, parts and RMA, and inventory/procurement activities.
The Service Logistics Manager is accountable for team performance, resource planning, development
and operational execution, while ensuring that parts and materials are available, accurately
controlled and delivered on time to support customer commitments and field-service requirements.
The position will also drive the development of scalable processes, controls and performance
measures as the Services business grows and integrates further with Schneider Electric.
Key Responsibilities:
1.

Team Leadership & People Management
• Lead and manage the Service Logistics team across shipping, material handling, repairs,
parts/RMA and inventory activities.
• Set clear objectives, responsibilities and performance expectations for team members.
• Conduct regular one-to-ones, performance reviews and development discussions.
• Coach and develop employees, identifying training and development requirements.
• Manage workload, priorities and resource allocation across the different functions.
• Build cross-training and succession plans to reduce single points of dependency.
• Support recruitment and onboarding as the function grows.
• Create a culture of accountability, ownership, safety and continuous improvement.
• Address performance and capability gaps where required.
• Develop the organization and skills required to support future growth of the Services
business.
2.

Service Logistics & Shipping
• Lead domestic and international service shipping activities.
• Ensure customer, field-service and spare-parts shipments are delivered accurately and on
time.
• Oversee inbound and outbound service material.
• Manage urgent and critical service shipments.
• Coordinate carriers, freight forwarders and internal logistics organizations.
• Ensure appropriate documentation is maintained for international shipments.
• Work with Trade Compliance on import/export requirements.
• Monitor freight performance, cost and delivery issues.
3.

Material Handling & Warehouse Operations
• Lead the Service Material Handling team.
• Ensure efficient receiving, storage, picking, packing and staging.
• Maintain accurate material locations and ERP transactions.
• Establish clear controls for materials entering and leaving the service operation.
• Maintain safe, organized and efficient service storage areas.
• Drive 5S and continuous-improvement activities.
4.

Spare Parts & Inventory Management
• Ensure appropriate availability of critical service spare parts.
• Establish and maintain stocking and replenishment requirements.
• Own service inventory accuracy and cycle-c...