Customer Service Agent

Port City Air (PCA) is located on the Pease Tradeport in Portsmouth, NH.

In addition to the variety of service PCA provides the airport, we also staff the Portsmouth International Airport terminal.

We are looking to hire part-time positions where you will greet and attend to the needs of passengers flying in/out of Portsmouth International Airport.

POSITION SCOPE The Customer Service Agent provides professional and courteous service to passengers arriving or departing their flights.

This role is staffed 7 days a week including nights, weekends and occasionally on holidays.

Must have availability for nights, weekends and holidays.

A typical shift will be approximately 3-4 hours, 15-20 hours per week, and can be extended due to flight schedules.

DUTIES AND RESPONSIBILITIES Greeting guests upon arrival and making them feel welcomed.

Checking in passengers and baggage for flights.

Assisting those with disabilities board flight Being a source of information to passengers Other duties as assigned.

REQUIRED SKILLS/ABILITIES High school diploma or GED Exceptional interpersonal skills Computer and phone app proficiency Patience and excellent listening skills are a must Ability to remain calm and courteous under pressure Ability to work a flexible schedule as we are a 24/7/365 operation Good attention to detail Aviation experience a plus Valid Driver's License Reliable transportation.

Must pass the FAA and Homeland Security background checks as well as complete a pre employment drug screening.

PHYSICAL REQUIREMENTS Ability to lift 50+ lbs.

and assist passengers boarding with wheelchairs BENEFITS (for PT employees) 56 hours of sick time Flight benefits available Port City Air, and its subsidiaries, is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other characteristics protected by local, state, or federal laws, rules, or regulations.

For more information visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to dskiotis@portcityair.com