Customer Service Representative - Alta, WV

Job ID: 530642

CRH Americas Building Products is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Description Summary

This person is responsible for dispatch functions, coordinating with sales department, shipping, receiving, customer, delivery truck services, and logistics operations.

Essential Duties and Responsibilities


* Welcome and assist customers and visitors.


* Schedule & coordinate local sales.


* Communicate between customers, trucking supervisor, and mine superintendent.


* Weigh all inbound and outbound trucks.


* Answer and transfer phone calls.


* Take and relay messages.


* Direct customers to correct destination.


* Be courteous, polite, and helpful to customers and visitors at all times.


* Tidy and maintain office area.

Knowledge/Skill Requirements


* Must be organized and multitask oriented.


* Knowledge of computers and relevant software applications.


* Excellent written and verbal communication.


* Professional personal presentation.


* Attention to detail.


* Reliability.


* Ability to work accurately and efficiently.


* Excellent telephone etiquettes.


* Ability to work under pressure.


* Ability to interact effectively and in supportive manner with persons of all backgrounds.


* Active team member.

Requirements


* Be at least 18 years of age.


* Must pass drug screen "Fit to Work" physical, and criminal background.


* Must partner with other quarry employees as instructed by facility manager to ensure daily schedules are met.


* Attendance required according to attendance policy to ensure crew ability to operate at a normal efficiency level.


* Initiative to perform/assist with other positions for job completions.


* Attitude/cooperation: always maintain courteous and professional manner with co-workers, customers, and the general public.


* Ability to work various times during day, night, or weekend hours at various locations.


* Ability to follow MSHA/OSHA safety guidelines as well as those set forth by the company policy.


* Ability to follow instructions of supervisor/facility manager in order to adhere to company policies, safety guidelines.

Education/Experience


* High school diploma or general ed...