Restaurant Host

A fantastic opportunity for Restaurant Host to join us at Kimpton Charlotte Square on a Full-Time contract!
You will earn £13.41 per hour – equal to £27,892.80 salary, plus service charge!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Restaurant Host:
•    Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
•    Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
•    Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
•    Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. 
•    Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
•    28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
•    Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!
•    Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Restaurant Host, you enjoy variety and are at your best when being part of a team as well as being passionate about delivering first-rate guest service through your high-quality work.

You will manage the restaurant table management system, managing reservations to gain the greatest efficiency and maximise revenue per available seat per hour. 
As our Restaurant Host, your main responsibilities will be:
•    Welcome guests warmly and professionally, creating a positive first impression of BABA.
•    Manage restaurant reservations using SevenRooms, including confirming bookings, handling amendments, managing walk-ins and maintaining accurate guest profiles and reservation notes.
•    Coordinate the seating plan and table allocation, monitoring availability and waiting times to ensure a smooth flow of guests throughout service.
•    Liaise closely with the management and floor teams, communicating arrivals, VIP guests, special requests and dietary requirements.
•    Answer telephone calls and respond to rese...