Healthcare Product Strategy & Design - Senior Consultant

Join Deloitte's Customer Strategy & Design practice to support healthcare clients in product strategy, design, and implementation.

Our teams help health plans, providers, and pharmacy organizations shape and deliver digital experiences for their members, patients, and providers.

In this client-facing consulting role, you will turn customer research, journey mapping, and service design into product requirements and experiences, partnering with client product teams and Deloitte engineering, data, and design teams.

The role offers the opportunity to build your healthcare and consulting expertise, contribute to pursuits, and take on increasing ownership of client work.

Recruiting for this role ends on Feb 1, 2027

Work you'll do

As a Healthcare Product Strategy & Design Senior Consultant, you will support healthcare clients with product strategy, design, and implementation.

Specifically, you will be responsible for:


* Conduct customer research, journey mapping, and service design to identify and address high-friction experiences across benefits, pharmacy, and navigation.


* Define product requirements and shape epics, user stories, and acceptance criteria, partnering with client product teams and Deloitte engineering, data, and design teams to bring experiences to life.


* Support product strategy and roadmap development for member, patient, and provider experiences, balancing experience outcomes with cost.


* Synthesize research and analysis into clear insights and recommendations for client stakeholders.


* Use AI tools to accelerate everyday work, such as research synthesis, drafting, and analysis, and help clients explore AI-enabled member and provider experiences.


* Senior Consultants: lead a workstream or project, guide team members, and manage day-to-day client interactions.


* Consultants: contribute to workstreams, with a focus on research, synthesis, and analysis.

A successful candidate would possess these skills:


* Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Curiosity and comfort using AI tools to accelerate everyday work


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Senior Consultants: ability to lead workstreams or projects and mentor others

The team

Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital.

We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client ...