Help Desk Analyst

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Help Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model.

Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities


* Provide Walk-up, phone, chat, email, and ServiceNow portal contact support handled by Tier 1 Help Desk


* After-hours coverage (all hours outside the business window, including weekends and holidays) triggered through PagerDuty for Priority 1 and Priority 2 Incidents, only


* Proactive user communication via ServiceNow, phone, email, and Microsoft Teams


* Perform Knowledge creation, shift left identification, and self-service enablement in coordination with Client teams


* Remote troubleshooting and resolution using approved remote tooling


* Conference room and Meeting room first-level troubleshooting and resolution, and OEM coordination support for all break-fix issues


* Perform Level 1 troubleshooting and SOP-based resolution of end user device technologies that include M365, SCCM, Intune, and issues beyond level 1 support will be escalated to the respective support groups


* Be onsite every working day and follow Client Holiday Calendar.


* Ability to work in 5:30 AM to 5:30 PM Mountain Time shifts at Denver location and 7:30 AM to 4:30 PM Mountain Time at Plymouth location


* After hours support/weekend for P1 and P2 issues if required

Recruiting for this role ends on December 31 st , 2026.

The successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure.

These solutions are powered by engineering for business advantage, transforming mission-critical operations.

We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms.

Our delivery models are tailored to meet each client's unique requirements.

Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilit...