Account Manager - San Diego

Verde runs a layered field organization.

Each role owns its level of the operation and supervises the level directly below it.

Issues are escalated one level at a time, not around the chain.

Regional VP ? Branch Manager ? Account Manager ? Production Manager ? Crew Leader ? Crews Reports to the Branch Manager and is accountable for the full results of the portfolio, including the crews and production on it.

Portfolio size and structure vary.

One or more Production Managers may be assigned based on job count, geography, and contract needs, as determined by the Branch Manager and Regional Vice President.

Where Production Managers are assigned, supervises them directly and works through them to direct crews.

Where none is assigned, directs Crew Leaders and crews directly.

ESSENTIAL FUNCTIONS Essential functions include, but are not limited to, the following.

Portfolio Operations & Quality Ensure the rotational maintenance system is followed on every property and use it as the basis for client communication.

Participate in dispatch and confirm crews are deployed to the correct work areas per company standards.

Follow up on production and quality throughout the day and address issues before they reach the client.

Walk properties regularly, document quality issues, and assign and follow up on corrective actions.

Keep property maps, rotations, and scope information current and balanced.

Client Relationship Serve as the clients primary contact for service, scheduling, and quality matters.

Educate clients on their service schedule so they know what is being serviced and when.

Conduct scheduled walkthroughs with clients and property managers and follow up in writing.

Respond to client concerns promptly and close the loop on resolution, per company standards.

Identify at-risk accounts early and bring a recovery plan to the Branch Manager.

Financial Management Manage labor budgets by job; review actual vs.

budgeted hours and correct overruns.

Control overtime across the portfolio through scheduling and crew balance.

Sell and schedule enhancement and extra work, including irrigation repairs, following company processes.

Ensure work orders and extras are completed, closed, and billed on time; support collections on past-due accounts.

Prepare renewal pricing and contract scope reviews with the Branch Manager.

People & Safety Hire, train, coach, and evaluate Production Managers and field staff on the portfolio, with Branch Manager approval.

Make quality hiring decisions and recommend Crew Leader promotions and training needs.

Carry out performance management for direct reports, including regular one-on-ones, recognition, and corrective action in partnership with HR.

Hold the team accountable for production, timekeeping, and safety standards; ensure safety training and incident reporting are completed.

Participate in branch meetings, scorecard reviews, and company training.

Perform other duties as assigned.