Scheduling Coordinator, LPN/RMA

Be the First Step in a Patient's Journey to Hope.

Are you an LPN or Registered Medical Assistant (RMA) who thrives on helping others and keeping care organized? Join our oncology team as a Scheduling Coordinator, where you'll play a vital role in ensuring patients receive timely, compassionate care.

Your clinical knowledge and attention to detail will help guide patients through appointments, procedures, and treatments while providing reassurance during a critical time in their lives.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community.

Dr.

Malcolm Hayward, Dr.

Dan Bradford, and Dr.

Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place.

In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region.

Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care.

What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: The RMA/LPN Scheduling Coordinator manages assigned referral and scheduling workflows for Highlands Oncology's multidisciplinary programs.

This role coordinates timely appointments, gathers required records and clinical information, communicates with patients and referring offices, and helps create an organized and compassionate experience from referrals through the scheduled visit.

This position is part of a team-based coverage model.

Each Scheduling Coordinator will cross train in additional scheduling workflows and provide backup coverage as needed.

Teammates will also be cross trained to support the coordinator's primary assignment during planned or unexpected absences, workload changes, and other departmental needs.

Job Duties / Responsibilities: Triage New Patient Referrals: Promptly and accurately review and triage all new patient referrals.Contact referred patients within 2 business days of receiving the referral.

Appointment Scheduling: Schedule new patient appointments within 5 business days of referral receipt.Urgent cases may require expedited scheduling at the discretion of the Clinical Review.Schedule 57 new patients per day.

Medical Records Management: Request and upload all relevant medical records into the EMR, including:Laboratory resultsPathology reportsImaging studies Other diagnostic proceduresMay collaborate with the Clinical Review Nurse to ensure all necessary documentation is complete and uploaded prior to the patients first visit.

Patient Communication: Return all patient calls received before 3:00 PM on the same business day.Resolve all Canopy t...