Senior Engineer I, Offer Quality

At Schneider Electric, we're growing our Home Solutions team to support upcoming product launches.

We're looking for an Offer Quality Leader to help ensure our products continue to meet quality, reliability, and performance expectations once they're in the hands of our customers.

From field testing through the commercial lifecycle, you'll focus on understanding how our products perform in real-world conditions.

You'll analyze field data and customer-reported issues to identify recurring problems, determine where further investigation is needed, and collaborate with Engineering, Manufacturing, Quality, and Customer Care to understand root causes, resolve issues, and prevent them from recurring.

While your primary focus will be on product quality throughout the commercial lifecycle, you may also contribute to new product development through selected Product Quality Leader (PQL) activities, depending on business needs and workload.

What you'll be doing


* Support field testing, product launches, and early-life quality monitoring, ensuring a smooth transition from product development to lifecycle quality management.


* Monitor product quality, reliability, and performance by analyzing field data, customer feedback, warranty returns (RMA), and manufacturing and service information.


* Identify recurring product failures, emerging quality trends, and potential risks, assessing customer impact and determining which issues require further investigation or preventive action.


* Coordinate product-quality investigations with Engineering and other relevant teams, including failure analysis, root-cause identification, containment, corrective actions, and verification of their effectiveness.


* Collaborate with Engineering, Manufacturing, Supplier Quality, Industrial Quality, Customer Care, and Service to align priorities, resolve quality issues, and prevent recurrence.


* Track and analyze product-quality indicators, including Field Failure Rates (FFR), to monitor performance, identify potential concerns, and communicate quality status, risks, and improvement priorities.


* Translate lessons learned from field issues into product improvements and future developments, contributing to continuous improvement of product-quality processes throughout the commercial lifecycle.


* When required, support selected Product Quality Leader (PQL) activities during new product development, including quality planning, risk assessments, design reviews, product validation, reliability testing, and project quality gates.

What you bring


* Solid understanding of product quality, reliability, manufacturing processes, and product lifecycle management.


* 3+ years of experience in product quality, customer quality, quality engineering, reliability engineering, or a related technical field, including involvement in product-quality investigations and issue resolution.


* Technical knowledge of electrical, electronic, electromechanic...