Help Desk Analyst

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network.

SHM Teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.

SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the Marine industry.

In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts The Help Desk Analyst is the face of support for Safe Harbor Marinas.

The Help Desk analyst will perform the initial triage for support cases for the complete organization or assign the case to someone that can help.

They will be responsible for quickly reviewing incoming cases, analyze the problem and either solve the issue or assign it to someone that will.

The Help Desk Analyst reports to the Director if Applications and Systems Support.

Essential Duties and Responsibilities Quickly review incoming cases and resolves issues based on established proceduresIf unable to address the issue, identify group responsible and assign or escalate caseComplete all necessary case fieldsPeriodically follow up on application escalated casesContinuously search for opportunities to create solutions that can be automated or documentedDocument resolutions and update existing documentation with relevant informationSupport the creation of user guides and support solutionsMay require peer trainingOther duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment as required for the task or work area.Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements Minimum of two to three (2-3) years of related help desk experienceAssociate or Bachelor in Computer Science, Information System is a plusAbility to sit or stand for long periods of timeAbility to lift 10 poundsAny skills considered standard that a Help Desk Analyst should possess Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcom...