Service Technician

Reynolds Water Conditioning Location: Farmington Hills, Michigan Employment Type: Full-Time | Non-Exempt About Reynolds Water Conditioning Founded in 1931, Reynolds Water Conditioning is Michigan's oldest water treatment company.

For over 95 years, we have been dedicated to providing high-quality water treatment solutions and exceptional customer service to homeowners and businesses throughout Southeast Michigan.

We specialize in water softening, filtration, reverse osmosis, and customized water treatment solutions.

Our success is built on our commitment to quality, integrity, technical expertise, and delivering an outstanding customer experience.

At Reynolds, we believe our employees are the foundation of our success.

We foster a supportive, team-oriented environment where employees are encouraged to grow professionally, develop their skills, and take pride in the work they do.

Position Summary Reynolds Water Conditioning is seeking a motivated, dependable, and customer-focused Service Technician to join our growing team.

The ideal candidate enjoys hands-on work, solving technical challenges, and helping customers improve their water quality.

This position is responsible for diagnosing, servicing, maintaining, and installing residential and light commercial water treatment equipment while delivering the exceptional customer experience Reynolds is known for.

We are looking for someone who takes ownership of their work, demonstrates a positive attitude, and is eager to learn and grow.

Previous water treatment experience is preferred but not required.

We are willing to train the right candidate.

Key Responsibilities Service, Maintenance & Installation · Diagnose, troubleshoot, repair, and maintain residential and light commercial water treatment systems.

· Service and install water softeners, filtration systems, reverse osmosis systems, iron filters, and related equipment.

· Perform preventative maintenance, filter replacements, system inspections, and equipment adjustments.

· Identify equipment malfunctions and recommend appropriate repairs or replacement solutions.

· Conduct water testing and evaluate system performance to ensure optimal operation.

· Complete installations and repairs according to company standards, manufacturer specifications, and applicable codes.

· Maintain an organized, clean, and properly stocked company vehicle.

Customer Service & Sales Opportunities · Deliver a professional, friendly, and knowledgeable customer experience during every service visit.

· Educate customers on their water treatment equipment, maintenance requirements, and available solutions.

· Identify opportunities to improve customers' water quality through equipment upgrades, additional products, and preventative maintenance services.

· Present recommendations and estimates clearly, accurately, and without high-pressure sales tactics.

· Build customer trust through honest communication, dependable service, and quality workmanship.

· Address ...