AI Operations Analyst

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
Scientific/Technology

All Job Posting Locations:
Lisbon, Portugal, Madrid - Lafinca, Milano, Italy

Job Description:
Role Overview

The AI Operations Analyst manages day-to-day operational analysis and monitoring for AI applications and AI agents, helping maintain reliable, secure, transparent, and cost-effective services.

The role combines hands-on investigation, dashboard and reporting ownership, incident coordination, and continuous improvement of established operational processes.

The analyst takes ownership of assigned operational activities across observability, consumption reporting, incident triage, audit evidence, and service readiness.

The role works with AI Operations engineers and partner teams to investigate issues, recommend improvements, and implement approved changes within defined access and change-management controls.

The analyst also supports solution design by contributing operational insights and practical requirements for monitoring, supportability, and cost visibility.

The role does not own the end-to-end lifecycle management of agents or AI products, platform architecture, or final security and compliance approvals.

Agent design, development, functional evaluation, release content, product evolution, and retirement decisions remain with the Agent Factory and the relevant AI product teams.

The analyst independently delivers routine operational work and coordinates more complex investigations with engineers and accountable control owners.
Key Responsibilities
AI Observability & Production Monitoring

• Own routine monitoring of AI applications and agents, analysing logs, traces, model and tool calls, retrieval steps, latency, failures, and token consumption to identify service issues.

• Validate telemetry completeness across agent workflows and supporting services, investigate gaps, and coordinate corrective actions with engineers and platform owners.

• Build and maintain operational dashboards and reports covering availability, latency, errors, quality signals, policy alerts, consumption, a...