Welcome Center Concierge - Cape Ann YMCA

Now Hiring: Member Services Representative

YMCA of the North Shore

Are you passionate about providing outstanding customer service and building meaningful relationships? Do you enjoy creating welcoming experiences and helping people connect with programs that improve their health and well-being? If so, the YMCA of the North Shore has the perfect opportunity for you!

As a Member Services Representative, you'll be the friendly face that welcomes members, guests, and program participants each day.

As the first point of contact at our Welcome Center, you'll play an important role in creating a positive, inclusive experience while helping individuals and families connect with everything the YMCA has to offer.
What You'll Do
Welcome & Support Members


* Greet members, guests, and visitors with a friendly, welcoming attitude.


* Build positive relationships that help members feel connected to the YMCA community.


* Answer questions, resolve concerns, and provide exceptional customer service.


* Assist members with program registrations, account updates, and general membership needs.


* Recommend YMCA programs and services based on members' interests and goals.

Daily Operations


* Process memberships, registrations, and transactions accurately.


* Manage member check-ins, phone calls, and general Welcome Center operations.


* Maintain accurate member records using YMCA systems.


* Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.

Safety & Teamwork


* Help maintain a safe, clean, and welcoming Welcome Center environment.


* Respond appropriately to emergencies and follow YMCA safety procedures.


* Work collaboratively with teammates and departments to ensure an exceptional member experience.


* Contribute to a positive workplace culture that reflects the YMCA's core values of Caring, Honesty, Respect, and Responsibility.

What We're Looking For


* Friendly, outgoing personality with a passion for helping others.


* Excellent customer service and communication skills.


* Ability to multitask and stay organized in a fast-paced environment.


* Strong attention to detail and basic computer skills.


* Ability to work both independently and as part of a team.


* Previous customer service, hospitality, retail, or front desk experience is preferred but not required.

Why You'll Love Working at the Y


* Free YMCA membership and employee discounts on programs


* Paid training and professional development


* Opportunities for advancement across our YMCA locations


* Retirement plan with a 12% employer contribution (once vested; no match required)


* Sick time accrual


* A supportive, mission-driven team dedicated to strengthening our community

At the YMCA of the North Shore, you'll do more than provide great customer service-you'll help create a welcoming community where people of all ages feel connected, sup...