Service Desk Delivery Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Service Desk Delivery Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

The Project Talent Model (PTM) is designed for professionals with specialized skills that align to a current client need.

Team members focus on delivering services to clients, without additional expectations related to business development or promotion.

Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Work you'll do/Responsibilities

As a Manager at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives.

In this role, you will interact with stakeholders and cross-functional teams.

It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.


* Own daily delivery performance across the Service Desk and Field Services (walk-up support, smart locker and kiosk operations, deskside support, hardware lifecycle activities).


* Run the onsite operating rhythm: daily huddles, weekly operations reviews, and monthly service reviews with Micron stakeholders.


* Manage shift coverage and escalations, including extended and 24x7 coverage models where Micron requires them.


* Lead major incident coordination onsite and make sure root cause analysis and corrective actions are completed and tracked.


* Managed Services Project for Operations and Engineering across Infrastructure, Application, Data, Testing



* Engage directly with business stakeholders and technology leadership to align delivery priorities and effort estimates

The Team

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success.

You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses.

Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure.

These solutions are powered by engineering for business advantage, transforming mission-critical operations.

We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms.

Our delivery models are tailored to meet each client's unique requirements.

Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilities to design, implement, manage, and operate hybrid clo...