Director, IT Customer Solutions

Director, IT Customer Solutions

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

 

You were made to create Better Care for a Better World: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results.

You want to be part of a performance culture dedicated to building technology for a purpose that matters.

Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world.  It starts with YOU. 

 

About You

 

The Director, Digital Customer Solutions, is responsible for defining and executing the global digital technology strategy, roadmap, delivery and operations for enterprise Customer Solutions and Order-to-Cash capabilities.

This role leads and modernizes the technology ecosystem supporting the customer journey from order capture through fulfillment and billing, including order management, availability, customer integration and EDI, pricing, billing/e-billing, VMI, drop ship, global trade and connected ERP capabilities.

 

The Director partners across Customer Solutions, Sales, Customer Service, Supply Chain, Logistics, Planning, Finance, Accounts Receivable, Master Data and ERP organizations to provide reliable, scalable and increasingly simplified global solutions

 

In this role you will:

 

Global Customer Solutions Strategy & Technology Leadership

 


* Define and own the global technology strategy and multi-year roadmap for Customer Solutions and Order-to-Cash.


* Establish the target technology architecture and strategic platform direction across order management, fulfillment, customer integration, EDI, availability, pricing, billing and global trade.


* Drive modernization and rationalization of legacy Customer Solutions applications while maintaining operational continuity.


* Drive measurable improvement in platform reliability, customer experience, automation and Order-to-Cash performance.

 

Market-to-Order & Order Management

 


* Provide global technology leadership for Market-to-Order and Order-to-Cash processes across regions and business segments.


* Enable order capture, order management, fulfillment, drop ship, VMI and related customer-facing processes.


* Ensure reliable integration among order management, ERP, planning, logistics, finance and master data.


* Establish global design standards while allowing justified localization for regulatory, tax and market requirements.


* Improve order accuracy, automation and customer service through standardized platforms and processes.

 

Customer Availability & Fulfillment

 


* Provide strategic di...