Product Owner - Customer Order Management

Are you interested in joining a fast-paced team that provides opportunities to travel, build your network across the business, and advance your career? An exciting opportunity for a Product Owner - Customer Order Management/Execution is available within the Digital Transformation program as we deploy SAP across North American plants.

The primary responsibility of this position is to enable a successful business transformation in Order Execution as we transition from legacy systems to the future-state SAP solution.

You will apply an agile mindset and a continuous-improvement focus to deliver value to Global Supply Chain.

Working closely with business stakeholders and cross-functional teams, you will help ensure the deployed solution supports end-to-end order operations and meets business needs.

What will you do?


* Own and drive the implementation of Order Execution and back-office Order Management/Customer Service solutions.


* Partner with supply chain and customer service stakeholders to translate business requirements into a clear, prioritized solution backlog.


* Identify and address impediments and dependencies, and proactively resolve or mitigate delivery risks.


* Drive Order Execution process standardization across manufacturing sites.


* Define, prioritize, and align the product backlog with the overall product roadmap and business outcomes.


* Prioritize scope and delivery activities to support go-live commitments.


* Communicate project status, key decisions, risks, and business process changes to the appropriate stakeholders.


* Provide direction and business context to the project and scrum teams.


* Participate in program ceremonies, including Program Increment Planning and backlog refinement.


* Facilitate product feature demonstrations and validation sessions with key stakeholders.


* Balance scope, value, quality, and schedule to meet program expectations.


* Collaborate with deployment sites to develop readiness and change-management plans.


* Validate delivered solutions against approved requirements and user/stakeholder expectations.


* Drive the definition of end-to-end integration test scenarios and acceptance criteria for relevant releases.

Position Requirment:


* Work effectively under tight deadlines and competing priorities, making timely decisions in a fast-paced environment.


* Willingness to work across time zones and, when required by critical project milestones, outside standard business hours.


* Ability to work independently and take ownership in a dynamic environment.


* Ability to manage work and collaborate effectively in a remote environment.

What's in it for me?



* Knowledge of back-office order management, customer service operations, and business processes across plants.



* Knowledge of end-to-end Order Execution processes, including order entry, validation, confirmation, fulfillment, delivery, and billing integration.
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