Senior Customer Project Manager

Position Summary

The Senior Project Manager (Sr.

PM) is responsible for the successful execution and delivery of complex E-House, Modular Power Distribution, and Mission Critical Infrastructure projects.

This role serves as the primary point of contact for customers and internal stakeholders throughout the project lifecycle, ensuring projects are delivered safely, on schedule, within budget, and in accordance with contractual and technical requirements.

The Sr.

PM provides leadership across cross-functional teams including Engineering, Manufacturing, Supply Chain, Field Services, Quality, and E-House manufacturing partners.

This position is expected to manage large-scale, high-risk, and strategically important projects while driving customer satisfaction, financial performance, risk mitigation, and operational excellence.

The Sr.

PM also serves as a mentor to Project Managers and Project Administrators, helping to establish and maintain best practices across the project execution organization.

Essential Duties and Responsibilities

Project Execution & Leadership


* Lead the execution of multiple E-House and modular infrastructure projects from order intake through final project closeout.


* Serve as the primary customer-facing representative throughout project execution.


* Develop and maintain comprehensive project execution plans, schedules, budgets, and risk registers.


* Coordinate project activities across Engineering, Supply Chain, Manufacturing, Quality, Logistics, and Field Services organizations.


* Ensure contractual requirements, customer expectations, and project deliverables are clearly communicated and achieved.


* Drive resolution of complex technical, commercial, and execution challenges.


* Lead project kickoff meetings, milestone reviews, customer progress meetings, and closeout activities.


* Manage project scope changes, change orders, claims, and commercial negotiations.

Financial Management


* Maintain accountability for project profitability, cash flow, schedule performance, and forecasting accuracy.


* Monitor project cost performance and proactively identify opportunities to improve margin.


* Develop and maintain accurate revenue and cost forecasts.


* Support monthly financial reviews and portfolio management processes.


* Drive timely invoicing, milestone completion, and cash collection activities.

Risk Management


* Identify, quantify, and mitigate project risks throughout the project lifecycle.


* Develop contingency plans for schedule, procurement, manufacturing, transportation, and commissioning risks.


* Escalate critical issues and recovery plans to management as required.


* Lead root cause investigations for significant project issues and customer escalations.

Customer Management


* Build and maintain strong relationships with customers, consultants, contractors, and strategic partners.


* Act as the primary escalation point f...