Lead, System Analyst

Lead, Systems Analyst

Enable Deployment of Global Tools and analysis of new business process initiatives for Front office Customer Support, Services and Customer experience in International Operations

Demand Intake & Requirements Management:

Capturing and shaping business needs from International Operations Zones


* Liaise with Zone BRMs for new Front Office requirementsAct as the primary interface with Business Relationship Managers (BRMs) and Global domains to capture new needs coming from the Customer Care and Services business teams in the zones


* Track progress of zone-specific initiativesEnsure visibility and follow-up on demand pipeline-monitor status, prioritization, and closure of requests

Stakeholder Connectivity & Governance:

Acting as the bridge across global and regional teams


* Coordinate zone/country-specific needs with Global Domain and Capability leadersTranslate local requirements into capability discussions with global owners to ensure alignment and prioritization


* Connect Zones with Domain and Digital LeadersFacilitate collaboration between business zones and Global Directors and VPs to accelerate decision-making

Business Process Alignment:

Ensuring business processes align with the Globally aligned future state


* Analyze business process impact in the context of UnifyEvaluate how existing workflows and tools will need to evolve for Unify readiness (process harmonization, simplification)


* Enable zones to analyze Front Office impacts for UnifyHelp regions independently assess their gaps and readiness for Unify transformation.

Adoption & Value Realization:

Ensuring deployed tools are actually used and generate business impact


* Enable improved adoption of deployed toolsSupport in change management, training, and engagement so that business teams actively use the tools post-deployment.


* Track adoption for best-of-breed applicationsMonitor usage metrics (e.g., active users, transactions) for key global tools to ensure they deliver expected value.


* Enable countries and zones to improve global KPIsSupport regions in aligning with global performance indicators and improving measurable outcomes.

Technical Debt & Landscape Optimization


* Assist in reducing capability-specific Technical Debt across zonesIdentify Shadow IT or legacy tools and support migration toward standardized global solutions.


* Assist Zones on Technical Debt initiatives for the Front office landscapePartner with zones to execute clean-up initiatives (e.g., decommissioning, consolidation, modernization)

What's in it for me?


* Opportunity to mentor others and grow your leadership capabilities


* Meaningful work where your contributions directly shape technology solutions


* Supportive team environment that values expertise and invests in your development


* Flexible work options designed to help you thrive professionally and personally

Bring your analytical expertise to a team th...