Cooling Service Business Development Manager (Global)

Role

Accelerate profitable growth of the Cooling Services business (air & liquid cooling) across INTERNATIONAL (INT) Region MEA, SAM, PACIFIC, with a strong focus on Data Centers and mission-critical environments.

The role drives 100% Cooling Service Adoption, maximizes CAPEX-to-OPEX conversion, expands lifecycle service penetration, and ensures consistent Go-to-Market execution across countries-especially in IG, C&SP, Neo-Cloud and OEM customers.

Key Responsibilities Area

Business Growth


* Deliver Orders, Sales, and Gross Margin targets for INT


* Build and deploy together the Region the Cooling Service Playbook by country/zone


* Cooling service 100% Adoption Rate on Greenfield projects


* Expand service penetration on the Installed Base: contracts, future digital service, spare parts, modernization.


* Increase service attach on greenfield (air & liquid cooling), adapting the tactics vs different customer business model

Go-to-Market & Sales Enablement


* Implement & Deploy Cooling Service GTM across Sales, Service, and Channel teams.


* Focus on strategic verticals (hyperscale, colo, OEM in particular).


* Support pricing discipline and value based positioning.


* Share best practices across countries.

Account & Opportunity Development


* Support multi country key accounts with strong commercial governance.


* Lead value storytelling (uptime, risk reduction, energy efficiency, lifecycle TCO).


* Enable high quality pursuit reviews, tenders, and retrofit/modernization programs.

Offer Adoption & Lifecycle Services


* Accelerate adoption of new Cooling Service offers (including liquid cooling frameworks).


* Standardize scopes: start up, commissioning, PM, modernization and future digital service


* Provide customer insights to Product/Engineering for offer evolution and competitiveness.

Sales Operations & Performance Management


* Ensure pipeline and weekly/monthly forecast accuracy.


* Drive quote to order excellence with Tendering, Operations, and Finance.


* Align with Service Delivery teams on readiness, quality, and customer commitments.

Customer Experience


* In collaboration with operation team, ensure contract performance, SLA adherence, and customer satisfaction.


* Support on very critical escalation.

Required Experience & Competencies


* 5+ years in B2B service sales/business development in cooling, HVAC, or data center infrastructure (with important mechanical experience)


* Proven track record in service led growth, contracts, aftermarket, modernization.


* Experience in multi country roles and matrix organizations.


* Strong commercial, technical, and executive level stakeholder management.


* Strong pipeline governance capabilities


* Problem solving

Leadership Profile


* Strong accountability and disciplined execution.


* Data-driven mindset and results orientation.


* Ability to influence without dir...