Regional Business Manager

What do you get to do in this position?

This role is accountable for managing a team of Services Order Managers (OMs) and includes:



* First point of escalation for OM led orders


* Participate in Order reviews


* Perform monthly financial and progress reviews on all OM led orders


* Review and approve expense reports


* Facilitate communication with OMs and stakeholders for Order risk and margin deviation


* Coach and implement the Customer Order Process for Services with the OMs


* Accountable for OM forecasting of orders


* Participate in process improvement

The Regional Business Manager is assigned to several districts to manage a team of order managers.

The Regional Business Manager ensures the order manager is accountable for managing small size orders (customer, affiliate, attached services, etc), from start to finish, so that it is completed on time and within budget as well as scheduling FSRs for their orders and Service project managers.

The Regional Business Manager, manages the OMs as well as the complete Order execution process from internal kickoff, customer kickoff, thru manufacturing release, product Shipment, post Shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products.

Documentation, communication, and customer facing skills are critical to this position.

The Regional Business Manager holds the team accountable for the following items:



* Ensure all Schneider Electric safety policies and requirements are met at any onsite Order locations.


* Takes ownership for validating the Order's statement of work and contract terms with the customer and becomes lead contact for customer.


* Develops an Order schedule and communicates with the customer to ensure expectations are being met.

Direct engagement with internal manufacturing facilities and third party vendors.


* Monitor the execution of the customer's order, verifying execution of the Order through kick-off meetings, communication to all parties and exchange of technical requirements and Order plan information.

Coordination of all Schneider Electric onsite activities including subcontracting.


* Lead the monitor and control of the performance of the customer's Order through its lifecycle.

Key activities include task completion verification, Order team monitoring, managing the exchange of Order updates across the Order team members, schedule reporting, issue resolution, and contract administration.


* Lead the closeout of the customer's Order to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.


* Solves problems with customer interaction that results in positive feedback and improved relationship.
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