Service Representative - Automation

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Service Representative - Automation

As a Service Representative - Automation, you will be one of Schneider Electric's technical experts at customer sites.

You will deliver field services for industrial automation and control systems, helping customers improve equipment availability, process performance, cybersecurity awareness, and operational reliability through commissioning, maintenance, troubleshooting, upgrades, and lifecycle support.

You will work closely with customers, Services teams, and technical experts to resolve issues effectively and help ensure customer operations continue safely and efficiently.

What will you do?


* Install, configure, test, and commission industrial automation and control systems at customer sites.


* Perform preventive and corrective maintenance on PLC, HMI, SCADA, industrial communication networks, variable speed drives, and related control equipment.


* Diagnose hardware, software, communication, and application issues; identify root causes and implement effective corrective actions.


* Back up, restore, and update system configurations, application programs, firmware, and technical documentation in accordance with approved procedures.


* Conduct functional tests, loop checks, system integration tests, and performance verification.


* Support modernization, migration, retrofit, and upgrade activities for installed automation systems.


* Apply appropriate change-control, access-control, and cybersecurity practices during field interventions.


* Respond to customer breakdowns and urgent technical issues, including escalation to product or application experts when required.


* Complete safety preparation and risk assessment before starting work at customer sites.


* Prepare accurate service reports, configuration records, and customer recommendations after each intervention.


* Maintain accurate work-order, service-activity, and installed-base information.


* Communicate technical findings and next steps clearly to customers and internal stakeholders.

What qualifications will make you successful?
Education


* Minimum Diploma (D3) in a relevant engineering discipline, such as Electrical, Electronics, Automati...