HR Specialist

Internal job title: PeopleLink HR Representative

Employment type: 18-month contract
What will you do?
As a PeopleLink HR Representative, you'll be an important part of our HR Operations team, providing direct support to employees and managers and helping them navigate HR processes throughout their employee journey.

You will deliver HR support through multiple channels, including phone calls, live chat, tickets, and email, combining a strong customer service mindset with accurate and timely HR case management.

Your day-to-day responsibilities will include:


* Provide HR support to employees and managers through phone calls, live chat, tickets, and email, delivering a consistent and positive customer experience.


* Manage HR inquiries and cases from initial contact through resolution, ensuring accurate documentation and timely follow-up.


* Provide guidance on HR policies, benefits, employee data, employment documentation, leave-related processes, and other HR programs and services.


* Process and support employee lifecycle transactions and HR administrative activities while ensuring data accuracy and confidentiality.


* Use available knowledge articles, procedures, and internal resources to provide accurate and consistent responses.


* Identify when cases require additional expertise and coordinate or escalate requests to the appropriate HR, Payroll, Benefits, or specialized teams.


* Maintain complete and accurate case documentation within our case management systems.


* Monitor assigned cases and service levels, ensuring requests are addressed within established timelines and service expectations.


* Collaborate with HR Partners, Payroll, Benefits, Talent Acquisition, and other teams to resolve more complex employee requests.


* Identify recurring issues and opportunities to improve HR processes, knowledge content, and the overall employee experience.


* Contribute to continuous improvement initiatives that simplify HR processes and strengthen PeopleLink service delivery.

What qualifications will make you successful for this role?


* Bachelor's degree in Human Resources, Industrial Relations, Business Administration, Psychology, Communication, or a related field preferred, along with a general understanding of HR processes, policies, or employee lifecycle activities.


* English and French proficiency, both written and verbal, is required, with strong communication skills and confidence supporting customers through phone and live chat interactions.


* Previous experience in Customer Service, HR Operations, Shared Services, Contact Centers, or a similar service environment is preferred.


* Comfortable working with case management systems, HR platforms, and digital tools, with intermediate Microsoft Office skills, particularly Outlook, Excel, and Teams.


* Strong organizational, teamwork, and collaboration skills, with the ability to manage multiple priorities, protect confident...