Order Management

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Order Management

Company: Schneider Electric
Location: Batam, Indonesia

We are looking for a proactive and customer-focused Order Management professional to manage customer orders from order entry through production coordination and final delivery.

In this role, you will work closely with Customers, Supply Chain, Planning, Production, Logistics, Sales, and Customer Service teams to ensure orders are processed accurately and delivered according to customer expectations.

You will play an important role in connecting customer demand with manufacturing execution, proactively managing order priorities, delivery risks, and changes while maintaining clear communication with internal and external stakeholders.

What will you do?

Order Management & Execution


* Manage customer orders from order receipt and confirmation through production and delivery.


* Ensure order information, quantities, requested delivery dates, and other requirements are accurately maintained in the system.


* Monitor open orders and proactively follow up on order status and delivery commitments.


* Coordinate changes related to order quantities, priorities, schedules, or delivery requirements.


* Identify issues that may affect order fulfillment and drive timely resolution with relevant teams.

Customer & Stakeholder Coordination


* Serve as a key coordination point for order status and delivery-related matters.


* Maintain clear and proactive communication regarding order confirmation, delivery status, changes, shortages, and potential delays.


* Work closely with Sales and Customer Service teams to understand customer priorities and requirements.


* Coordinate internally to address urgent orders, delivery escalations, and changing customer demand.


* Build effective working relationships with cross-functional stakeholders to support customer satisfaction.

Manufacturing & Supply Chain Coordination


* Work closely with Production Planning, Supply Chain, Manufacturing, and Logistics teams to align customer orders with production and delivery capabilities.


* Monitor production readiness, material availability, and shipment schedules that may impact customer orders.


* Support...