Director, Delivery Operations & Enablement

The Director, Delivery Operations & Enablement will build and lead the operating system that enables Schneider Electric's Customer Execution & Program Office to scale delivery with greater consistency, financial discipline, and productivity.

This leader will oversee shared capabilities across delivery operations, customer and project intake, order management, execution finance, systems enablement, governance, automation, and performance insights.

The role will reduce administrative burden on Project and Program teams, allowing them to focus on customer commitments, risk, and execution.

What will you do?
Operating Model and Shared Services


* Establish scalable delivery processes, governance, controls, and standard work.


* Lead shared services supporting project intake, customer onboarding, order management, scheduling, execution finance, and portfolio reporting.


* Create clear service expectations, ownership, and performance measures.


* Drive process consistency across programs, projects, regions, and customer accounts.

Financial and Operational Control


* Strengthen project and program P&L, EAC, forecasting, cost-to-complete, and margin management.


* Improve visibility into change orders, liquidated-damages risk, billing, cash, and working capital.


* Establish portfolio KPIs, scorecards, capacity analysis, and risk indicators.


* Partner with Finance and Delivery leaders to identify and mitigate execution risks.

Systems, Automation, and Enablement


* Own the business roadmap and governance for Procore, Planner, reporting platforms, and future delivery tools.


* Lead AI, Copilot, workflow automation, and continuous-improvement initiatives.


* Standardize data, dashboards, training, and adoption practices.


* Improve productivity by simplifying and automating repeatable work.

Leadership and Organizational Capability


* Build and lead a high-performing, cross-functional organization.


* Align Programs, Projects, Site Execution, Finance, Supply Chain, Procurement, and factories.


* Develop playbooks, onboarding, training, and functional-excellence practices.


* Drive accountability and adoption across a complex, matrixed environment.

The future-state organization positions Delivery Operations as the integrated backbone for readiness, systems, financial execution, and decision-quality insights.

Success Measures


* Improved project intake and execution readiness.


* Stronger margin, cash, and working-capital performance.


* Greater adoption of standard processes and systems.


* Increased automation and organizational productivity.


* Improved portfolio visibility and delivery predictability.

What qualifications will make you successful?


* Bachelor's degree in Business, Engineering, Operations, Finance, Supply Chain, or a related field.


* 12+ years of leadership experience in operations, project or program management, supply chain, and process ...