Community Health Worker Supervisor

SWCAP is seeking a motivated and experienced Community Health Worker Supervisor to lead and support our Community Health Worker team.

This position is responsible for supervising, coordinating, and directing the activities of Community Health Workers to ensure the delivery of high-quality, client-centered services throughout Southwest Wisconsin.

The Community Health Worker Supervisor provides leadership, coaching, and guidance to staff while ensuring program compliance with funding requirements, contracts, and agency standards.

This role also works closely with community partners, healthcare providers, and internal programs to improve access to healthcare and social services, address barriers to care, and promote positive health outcomes for individuals and families.

Key Responsibilities: Supervise, coach, and support Community Health Workers through regular check-ins, performance evaluations, professional development, and ongoing guidance.

Oversee staff caseloads, case management practices, and client documentation to ensure timely follow-up, accurate records, and quality service delivery.

Provide technical assistance and subject-matter expertise on Community Health Worker practices, family-centered coaching, and evidence-based strategies.

Monitor program operations and ensure compliance with applicable funding requirements, contracts, regulations, and agency policies.

Analyze community health data and program outcomes to identify needs, evaluate effectiveness, and support continuous improvement.

Prepare and submit program performance reports while maintaining accurate and confidential client and service records.

Coordinate outreach efforts and strengthen partnerships with healthcare providers, community organizations, and SWCAP programs to improve access to available resources.

Facilitate case conferencing and collaborative problem-solving to support effective client services.

Represent SWCAP at community events, trainings, and conferences while advocating for individuals and families experiencing barriers to healthcare and social services.

Assist with funding applications, program proposals, and strategic planning to support the continued growth and sustainability of Community Health Worker services.