Bakery Team Member - Full time

About Bread Ahead Bread Ahead is a bakery known for its handmade doughnuts, artisan breads, pastries and commitment to quality, education and community.

We are looking for friendly, enthusiastic and reliable Bakery Team Members to join our Upper East Side team.

About the Role As a Full-Time Bakery Team Member, you will be responsible for delivering excellent customer service and supporting the daily operation of our bakery.

You will work across the counter and customer service areas, helping customers discover our products, preparing and serving beverages, processing orders and maintaining excellent standards of cleanliness and presentation.

We are particularly interested in candidates with barista experience who can confidently support both coffee preparation and counter service.

Key Responsibilities Customer Service Welcome customers and provide friendly and professional service.

Explain our breads, pastries, doughnuts, sandwiches and beverages.

Make recommendations and encourage customers to try different products.

Handle customer questions and concerns professionally.

Coffee and Counter Service Prepare and serve coffee and other beverages to company standards.

Operate coffee equipment and maintain the coffee station.

Take customer orders and operate the POS system.

Process cash and card payments accurately.

Support product sampling and upselling where appropriate.

Product Presentation Maintain attractive and well-stocked product displays.

Ensure products are correctly labelled and presented.

Monitor product availability and replenish displays.

Follow stock rotation and waste management procedures.

Food Safety and Cleanliness Follow food safety, sanitation and allergen procedures.

Maintain clean counters, equipment and customer areas.

Follow cleaning schedules and the clean-as-you-go approach.

Handle and store food in accordance with company procedures.

Teamwork and Operations Assist with opening and closing duties.

Support receiving and organising deliveries.

Work closely with the bakery, kitchen and Front of House teams.

Attend training sessions and team briefings.

Support daily operations during busy service periods.

Qualifications and Experience Friendly, positive and customer-focused personality.

Genuine interest in food, baking and hospitality.

Previous experience in a bakery, caf, restaurant or retail environment is preferred.

Barista and coffee preparation experience is highly desirable.

Strong communication and teamwork skills.

Reliable, punctual and organised.

Ability to work in a fast-paced environment.

Must be legally authorized to work in the United States.

Schedule Full-time position, typically 3540 hours per week, subject to the agreed schedule.

Availability for mornings, evenings, weekends and holidays.

What We Offer Employee discount.

Training and development opportunities.

Opportunities for career progression.

Supportive working environment.