ASSISTANT GENERAL MANAGER

About the Role Bread Ahead is looking for an experienced and motivated Assistant General Manager to support the General Manager in overseeing the daily operations of our Upper East Side bakery.

This is a hands-on management role responsible for supporting the Front of House and bakery teams, maintaining excellent product and service standards, developing employees and helping drive sales and profitability.

You will play a key role in ensuring the smooth running of the bakery and take responsibility for operations in the General Manager's absence.

Key Responsibilities Leadership and People Management Support the General Manager in leading the overall bakery team.

Supervise and develop Shift Supervisors and Team Members.

Assist with recruitment, onboarding, induction and employee training.

Plan and monitor staffing levels, shift schedules and team productivity.

Conduct team briefings and communicate operational expectations.

Coach employees and address performance or attendance concerns in line with company policies.

Maintain a positive, professional and supportive working environment.

Daily Operations Oversee daily Front of House and bakery operations.

Ensure opening and closing procedures are completed correctly.

Maintain efficient service and coordination between departments.

Act as the responsible manager when the General Manager is unavailable.

Monitor operational standards and resolve issues promptly.

Ensure company policies and procedures are consistently followed.

Customer Experience and Product Quality Maintain exceptional customer service and hospitality standards.

Ensure products are prepared, displayed and served to Bread Ahead standards.

Monitor customer feedback and resolve complaints professionally.

Ensure excellent product knowledge across the team.

Maintain attractive displays and product availability.

Sales and Financial Performance Support the General Manager in achieving sales and profitability targets.

Monitor sales performance, labour costs and productivity.

Encourage upselling, product recommendations and promotional activity.

Monitor wastage and control operational expenses.

Ensure accurate POS, cash-handling and financial procedures.

Stock and Inventory Oversee stock receiving, ordering and inventory controls.

Monitor product availability and stock rotation.

Conduct stock counts and investigate discrepancies.

Monitor food wastage and implement reduction measures.

Food Safety and Compliance Ensure compliance with applicable NYC food safety, sanitation and workplace safety requirements.

Maintain cleaning schedules and hygiene standards.

Monitor food storage, temperature controls and allergen procedures.

Support inspections and ensure corrective actions are completed.

Ensure appropriate Food Protection Certificate coverage in accordance with NYC requirements.

Administration and Communication Support payroll administration and accurate timekeeping.

Maintain employee training and operational records.

Communicate regularly wit...