Director, Sales Operations (AMS)

Title: Director, Sales Operations (AMS) 
Location: Austin, TX

Hybrid: 3 days in office, incl.

Fridays 
 
Who We Are 

At Tricentis, we’re redefining what’s possible in software testing and quality engineering.

Our AI-driven, codeless, and continuous testing platform empowers enterprises to accelerate innovation, deliver higher-quality releases, and transform digital velocity at scale. 

Recognized as a global leader by Gartner, Forrester, and IDC, Tricentis partners with the world’s largest and most innovative companies.

We’re a team of curious learners, ambitious achievers, and collaborative competitors who believe in constant growth—both for our customers and ourselves. 

If you’re motivated by challenges, feedback, and the pursuit of excellence, you’ll thrive here. 

Why This Role Exists 

As Director, Sales Operations, you will lead a senior, executive-facing sales operations function for the AMS sales organization.

You will shape how sales leaders plan, inspect performance, and make decisions, bringing structured analysis, commercial judgment, and clear operating discipline to a high-visibility part of the business. 

This is a strategic and hands-on leadership role.

You will operate as a player-coach, doing deep analytical work while developing the team around you.

You will turn complex sales data into sharp insight, advise strong senior stakeholders, and partner across Sales, Finance, GTM Strategy, Data, and technical teams to drive better commercial outcomes. 

What You'll Own 


* You will serve as a trusted advisor to AMS sales executives, bringing insight, commentary, and leadership perspective to business reviews, QBRs, and recurring sales operating rhythms. 


* You will lead, coach, and develop the AMS sales operations team, setting clear expectations, building analytical capability, and showing managerial courage when priorities, performance, or stakeholder needs require direct leadership. 



* You will create clear visibility into pipeline health, forecast accuracy, and sales productivity, enabling leaders to make faster and better-informed decisions. 



* You will partner with Finance to shape capacity, quota, and headcount models that support effective planning and sustainable revenue growth. 



* You will identify opportunities to improve sales performance by analyzing pipeline coverage, conversion rates, deal velocity, and win-loss trends. 



* You will establish a consistent KPI framework that connects sales activity and performance to meaningful business outcomes.

Challenges You'll Help Solve 


* Turn complex and sometimes competing data points into focused decisions, executive commentary, and business recommendations that sales leaders can act on with confidence. 



* Improve forecast reliability and pipeline visibility across a dynamic regional sales organization. 



* Create greater consistency in KPIs, workflows, and reporting while supporting both r...